Amanda Plaxton
London,ON
Summary
Detail-oriented and highly motivated Bachelor of Management and Organizational Studies (BMOS) student specializing in Consumer Behavior at Western University. Passionate about working with people and creating engaging client experiences. Thrives in fast-paced, high-energy environments. Brings a collaborative mindset, attention to detail, and a passion for learning.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Delilah’s
London, Ontario
06.2025 - Current
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.
- Handled guest inquiries and concerns to maintain high satisfaction levels.
- Managed reservation system to optimize table turnover and guest experience.
- Trained new hostesses on customer service standards and operational procedures.
Student Associate
RBC Dominion Securities
London, Ontario
05.2025 - 08.2025
- Supported Investment Advisors with client relationship management and administrative tasks.
- Assisted in planning and executing client appreciation and networking events.
- Drafted professional marketing emails and invitations for client communications.
- Managed Salesforce CRM data, including client segmentation and campaign support.
- Maintained confidentiality while handling sensitive financial and personal client information.
- Collaborated with team members to ensure a high standard of client service.
Administrative Assistant
Eyewords Inc.
London, Ontario
07.2022 - 09.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
Lifeguard
Park Property Management
London, Ontario
06.2022 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Certified Ski Instructor
Beaver Valley Ski Club
Collingwood, Ontario
12.2021 - 03.2024
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
Education
Bachelor of Arts - BMOS - Consumer Behavior
University of Western Ontario
London, ON05-2028
High School Diploma -
Saint André Bessette Catholic Secondary School
London, ON06-2024
Skills
- Certified with SmartServe Ontario
- Certified in standard first aid CPR
- Canadian Ski Instructors Association (CSIA) Level 1 Certification
- National Lifesaving Society (NLS) certified
References
RBC Dominion Securities - Jessica Thomas
- Phone: (519) 868-2431
- Email: Jessica.thomas@rbc.com
Eyewords Inc. - Jennifer Orr
- Phone: (519) 282-5862
- Email: Jen@eyewords.com
Beaver Valley Ski Club - Cory Davies
- Phone: (226) 568-2995
- Email: Cory.davies@bevervalley.ca
Timeline
Restaurant Hostess
Delilah’s
06.2025 - Current
Student Associate
RBC Dominion Securities
05.2025 - 08.2025
Administrative Assistant
Eyewords Inc.
07.2022 - 09.2024
Lifeguard
Park Property Management
06.2022 - 09.2024
Certified Ski Instructor
Beaver Valley Ski Club
12.2021 - 03.2024
Bachelor of Arts - BMOS - Consumer Behavior
University of Western Ontario
High School Diploma -
Saint André Bessette Catholic Secondary School