SURBHI CHHIBBER
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Indian Curry Express & Bar
01.2023 - 10.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Conducted final check of food items prior to serving customers to ensure quality maintenance.
- Ensured the cleanliness of dining area and food items before serving.
- Assisted and trained others in carrying out their part of preparing/serving meals.
- Maintained serving standards and followed all regulations while performing duties.
Restaurant Hostess
Ministry Of Beer
01.2019 - 12.2022
- Assisted customers by providing information and resolving any complaints.
- Stocked inventory
- Cleaned and sanitized work areas, equipment, and cooking utensils.
- Prepared a variety of foods and beverages according to customers' orders or supervisors' instructions, following approved procedures.
- Monitored and recorded food temperatures during preparation and storage.
- Reported equipment failures and low inventories to store managers.
- Operated cash register, handled money, and gave correct change.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Accounting -
Bachelor of Commerce
India04.2013
Skills
- Smart Serve Ontario Certificate
- Dining room management
- Reservation coordination
- Food inspection
- High-volume dining
- Kitchen staff coordination
- Wine Pairings
- Reservations Coordination
- Bill computation
- Conflict Resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
Smart Serve Ontario Certifications
Timeline
Restaurant Hostess
Indian Curry Express & Bar
01.2023 - 10.2023
Restaurant Hostess
Ministry Of Beer
01.2019 - 12.2022
Accounting -
Bachelor of Commerce
Smart Serve Ontario Certifications
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