AMANDA NWABUEZE
St. Catharines,Canada
Summary
Compassionate and dedicated professional with experience supporting children’s physical, social, and emotional development through engaging activities and structured programs. Skilled in working with children of diverse abilities, including children with special needs, while fostering safe, positive, and inclusive environments through strong communication and teamwork.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Client Service and Scheduling Coordinator
Extendicare, Para Med
St. Catharines, ON
01.2025 - Current
- Coordinated client services, ensuring professionalism, compassion, and confidentiality to enhance client trust.
- Provided exceptional customer service, effectively resolving issues to maintain client satisfaction.
- Managed scheduling, documentation, and communications with clients and healthcare professionals to streamline processes.
- Demonstrated strong organizational and multitasking capabilities in fast-paced environments.
Children Group Exercise Instructor
Brock University
St. Catharines, Ontario
06.2023 - Current
- Developed and led engaging group activities for children, enhancing participation and inclusivity for those with special needs.
- Created customized fitness programs that addressed specific needs of individuals and groups, promoting overall well-being.
- Fostered a motivating environment that encouraged participation and built confidence among all participants.
- Communicated effectively with children, parents, and program staff to ensure alignment.
Support Service Assistant
March of Dimes
St. Catharines, ON
07.2021 - 11.2025
- Facilitated independence and well-being by assisting individuals with daily living activities.
- Coordinated with healthcare staff to ensure seamless care delivery while maintaining confidentiality.
- Enabled safe mobility and fostered participation in recreational activities.
- Coordinated with program staff to execute community outreach events, enhancing local engagement.
Information And Communication Technology (Go-live Support, Contract Position)
Niagara Health
St. Catharines, ON
06.2024 - 02.2025
- Delivered at-the-elbow support to end users during implementation of Oracle Health Hospital Information System (HIS), enhancing user experience and system adoption.
- Guided clinical staff in navigating Electronic Medical Records (EMR), facilitating efficient patient care and documentation.
- Coordinated with healthcare staff to streamline care delivery while ensuring confidentiality of operations.
- Gained experience working in a fast-paced hospital environment, collaborating with diverse teams.
Assistant Program Coordinator/ Health Promoter (internship position)
Heart Niagara
Niagara Falls, ON
05.2023 - 11.2024
- Created and adapted educational materials on nutrition, fitness, and healthy lifestyle choices for diverse audiences, promoting informed decision-making.
- Facilitated workshops on health and well-being for older adults, enhancing their knowledge and engagement in healthy practices.
- Managed program schedules and conducted outreach activities, increasing awareness of available resources and initiatives in the community.
Sales Associate/Cashier
Home Sense
St. Catharines, ON
04.2020 - 08.2022
- Guided customers in selecting products and provided tailored information based on individual needs.
- Collaborated with team members to achieve sales targets and streamline operational processes.
Customer Representative
SITEL Group
St. Catharines, ON
03.2020 - 08.2021
- Delivered customer service support by answering phone calls and emails, effectively resolving inquiries.
- Coordinated with various departments to facilitate task completion and enhance customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer satisfaction and engagement.
- Managed customer accounts using CRM software for streamlined service delivery.
Education
Bachelors in Health Science - Public Health
Brock University
St. Catharines, ON10-2024
Certification
- First Aid Certification
- CPR Certification
Volunteer Experience
Big Brothers Big Sisters of Canada — Volunteer Mentor
- Supported and engaged children through recreational and educational activities
- Fostered positive relationships and encouraged confidence, social development, and inclusion
- Assisted in creating a safe, supportive, and welcoming environment for children and youth
Timeline
Client Service and Scheduling Coordinator
Extendicare, Para Med
01.2025 - Current
Information And Communication Technology (Go-live Support, Contract Position)
Niagara Health
06.2024 - 02.2025
Children Group Exercise Instructor
Brock University
06.2023 - Current
Assistant Program Coordinator/ Health Promoter (internship position)
Heart Niagara
05.2023 - 11.2024
Support Service Assistant
March of Dimes
07.2021 - 11.2025
Sales Associate/Cashier
Home Sense
04.2020 - 08.2022
Customer Representative
SITEL Group
03.2020 - 08.2021
Bachelors in Health Science - Public Health
Brock University