Summary
Work History
Education
Skills
Languages
Timeline
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Sandy Wu

North York,ON

Summary

With 17 years of study and work experience in Canada, I have developed a deep understand of the local business environment and a strong ability to adapt and contribute in fast- paced settings. While my previous roles have not been directly in logistics, I have proactively studied the field, gaining knowledge in customs clearance, truck dispatching, Amazon appointment systems, and freight coordination. I am highly organized, quick to learn, and passionate about joining a logistics team. The position is perfectly suitable for me and I am looking forward to work as a Logistic coordinators in CTS Global Logistics.

Work History

Client Service and Scheduling Coordinator

Effeasy Cleaning Inc.
2022 - 2025
  • Scheduled and coordinated cleaning appointments for residential and commercial clients.
  • Communicated with clients to confirm bookings, handle rescheduling, and answer service-related inquiries.
  • Assigned daily tasks and routes to cleaning staff and drivers based on availability and location.
  • Maintained accurate records of appointments, team schedules, and customer feedback.
  • Ensured timely dispatch of cleaning teams and monitored job completion.
  • Optimized staff schedules and vehicle routes to maximize daily productivity and minimize travel time.
  • Issued service invoices to residential and commercial cleaning clients.


Customer Service Consultant

HongMall
2020 - 2020
  • Responded to customer requests for products, services, and company information.
  • Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
  • Deal with any customers wishing to refund or exchange a purchase.
  • Assisted customers with contacting the post office to resolve package delays or missing issues, and came up with a solution that could satisfy customers.
  • Incorporated customer service feedback, to improve my personal and professional development.

Sales Associate

Beauty Star (Japanese Cosmetic Store)
2017 - 2018
  • Assessed customers' needs based on current objectives, demand, and desires.
  • Organized racks and shelves to maintain store visual appeal, recommended the most suitable products for customers.
  • Keep tracking of new products, let customers get updated with the latest product information.
  • Provided honest and confident feedback to customers regarding products.

Sales Associate

Solestop
2013 - 2017
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Provided support to the sales managers, input regarding business development, and solution expertise.
  • Assisted in stocking the shelves with new products and replacing obsolete or removing items.
  • Maintained organized merchandise displays to attract customer attention and promote sales.
  • Responsible for tracking sales and ensured daily inventory records.
  • Besides working as a sales associate, I also worked as a cashier.

Education

Bachelor of Arts - Environmental Design

Ocad University
Toronto
01-2021

Skills

  • Proficient using MS office
  • Fluently speaking in English/ Mandarin/ Cantonese
  • Responsible to clients
  • Problem-solving
  • Data entry
  • Fast- learning Ability
  • Verbal and written communication
  • Schedule management
  • Issue invoices
  • AutoCAD, Sketch-up, 3D Rendering software, Photoshop

Languages

English
Chinese (Mandarin)
Chinese (Cantonese)

Timeline

Client Service and Scheduling Coordinator

Effeasy Cleaning Inc.
2022 - 2025

Customer Service Consultant

HongMall
2020 - 2020

Sales Associate

Beauty Star (Japanese Cosmetic Store)
2017 - 2018

Sales Associate

Solestop
2013 - 2017

Bachelor of Arts - Environmental Design

Ocad University

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Sandy Wu