Amanda Martinez
San Bernardino
Summary
Dynamic Assistant Manager at Papa John's Pizza with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and problem-solving, I implemented process improvements that reduced wait times and improved order accuracy, fostering a motivated team and generating repeat business through exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's Pizza
Redlands, CA
02.2011 - Current
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on pizza preparation and customer service standards.
- Monitored inventory levels and assisted in ordering supplies to minimize shortages.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Ensured compliance with health and safety regulations in food handling practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
Certification
San Bernardino County Food Handlers Card
Timeline
Assistant Manager
Papa John's Pizza
02.2011 - Current
High School Diploma -
Cajon High School