Amanda Kyle
Peterborough,ON
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
13
13
years of professional experience
Work History
MEDICAL ADMINISTRATOR
BODYSTREAM MEDICAL
10.2020 - Current
- Ability to successfully work virtually
- Educate patients on how to use their prescription
- Work directly with Doctors to complete appointments and get billing codes
- Connect patients via phone call or video call with Doctor to complete appointment
- Schedule future appointments
- Work with Producers to ensure patients prescription was received along with other paper work
- Assist patient with any paper work that is needed by their producers or Bodystream
- Assist patients with ordering their medication
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Transcribed and entered patient medical information into electronic medical records systems.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Work with large virtual team
- Use medical software daily - Juno
- Use outlook mail daily
MEDICAL TEAM LEAD
BODYSTREAM MEDICAL
10.2017 - 10.2020
- Manage an office with a team of three
- Communicate with head office
- Work with Doctors to fill their schedules
- Scheduled patients for appointments and maintained master calendar
- Get billing codes and connect with patients
- Use medical software daily - Juno
- Use google mail daily
- Purchase office supplies
- Test urine samples
- Clean clinic
- Work with Producers to ensure patients prescription was received along with other paper work
- Assist patients with ordering their medication
- Use Tele Health daily
- Help resolve issues with unhappy patients
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Provided patients and family members with general health education and tips for patient care
SUPERVISOR
TIM HORTONS
01.2010 - 10.2017
- Worked as a team member to serve customers in a timely manner
- Complete shift objectives
- Assign tasks to employees and oversee that tasks are completed
- Working closely with customers and making sure orders are correct
- Manage a large team
- Making sure employees are following protocol
- Fill out daily logs and reports
- Evaluated employee performance and coached and trained to improve weak areas
Education
Radio, Television and Film
Niagara College
Welland, ON06.2013
Skills
- Excellent customer service and communication skills
- Proficient Microsoft Office Applications, google mail/outlook, Juno medical Software
- Hard working, self directed and punctual
- Office Supplies and Inventory
- Direct Patient Care
- Medical Services Administration
- Administrative Supervision/Management
- Experienced in successfully working in team environment
- Strong organizational skills and very detailed
- Excellent time management skills
- Proven ability to multi-task
- Ability to work virtually and remain focused on job at hand
Timeline
MEDICAL ADMINISTRATOR
BODYSTREAM MEDICAL
10.2020 - Current
MEDICAL TEAM LEAD
BODYSTREAM MEDICAL
10.2017 - 10.2020
SUPERVISOR
TIM HORTONS
01.2010 - 10.2017
Radio, Television and Film
Niagara College
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