Summary
Overview
Work History
Education
Skills
Languages
Awards
Community Service
Timeline
Generic

Allana Fletcher

Winnipeg,Canada

Summary

Motivated professional with successful experience in customer service, sales, and medical office administration. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. I am a dedicated individual with 14 years of animal experience, coming from a small town dairy farm. A strong background in providing compassionate care to people and animals. Highly skilled in developing relationships using positive reinforcement and kindness. Committed to providing the highest level of service. Communicative individual experienced in providing exceptional customer service in busy environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.

Overview

6
6
years of professional experience

Work History

Medical Administrator

Pure Lifestyle
Winnipeg, MB
01.2025 - 07.2025
  • Managed patient scheduling and appointments to optimize clinic workflow.
  • Coordinated insurance verification processes to ensure timely reimbursements.
  • Developed and maintained electronic health record systems for accurate patient data management.
  • Implemented office procedures that improved operational efficiency by streamlining administrative tasks.
  • Oversaw inventory management of medical supplies to prevent shortages and reduce costs.
  • Enhanced patient communication protocols, resulting in improved satisfaction ratings.
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
  • Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.

RETAIL SALES ASSOCIATE

House in the oak Trees (Pineridge Hollow)
Winnipeg, MB
03.2023 - 02.2025
  • -Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • -Greeted customers and engaged in conversation to assess needs.
  • -Provided friendly and knowledgeable assistance to customers on the sales floor.
  • -Developed strong interpersonal skills to effectively communicate with customers and coworkers.
  • -Maintained cleanliness of work areas throughout shift according to company standards.
  • -Demonstrated excellent organizational skills while stocking shelves and arranging displays.
  • -Delivered exceptional customer service to guests.
  • -Cleaned and organized sales floor in accordance with company merchandising standards.
  • -Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
  • -Used POS system to process sales and refund transactions.
  • -Utilized problem solving techniques for difficult transactions or returns.
  • -Explained products and services to help customers make informed decisions.
  • -Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • -Mastered point-of-sale systems, including cash register operations and credit card processing.
  • -Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
  • -Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
  • -Promoted store products by actively engaging customers and providing product demonstrations.

RECEPTIONIST/MANAGER

Aura Hair Salon
Winnipeg, MB
02.2022 - 05.2024
  • -Greeted guests upon arrival and directed them to the appropriate personnel or department.
  • -Performed daily administrative tasks such as data entry, copying, scanning, faxing.
  • -Managed multi-line phone system to answer questions, forward calls and take messages.
  • -Provided excellent customer service to clients and guests, while managing a busy reception area.
  • -Assisted in training new receptionists on office protocols and procedures.
  • -Demonstrated strong organizational skills in managing multiple phone lines and scheduling appointments.
  • -Utilized effective communication skills when interacting with customers, vendors, and staff members.
  • -Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
  • -Scheduled appointments with employees, maintaining and updating appointment calendars.
  • -Assisted with sick calls or tardiness by finding proper coverage.
  • -Collaborated with receptionists and management to improve quality and efficiency of office tasks.

FARM HAND/SUPERVISOR

Deer Meadow Farms
Winnipeg, MB
04.2021 - 11.2021
  • -Cleaned pens, cages and stables regularly to ensure hygienic conditions for animals.
  • -Harvested crops manually or with the use of machines in a safe manner.
  • -Operated farm equipment when necessary.
  • -Loaded and unloaded hay, feed, and livestock supplies.
  • -Worked with fertilizers, pesticides and herbicides safely and in accordance with regulations.
  • -Monitored feed and water supply for animals on a daily basis.
  • -Fed, handled and monitored behavior of newborn animals to achieve healthy livestock.
  • -Collaborated with veterinarians to develop treatment plans for sick or injured animals.
  • -Trained staff on proper techniques for handling and caring for animals.
  • -Utilized knowledge of animal behaviors to assess potential risks associated with handling them.

SERVER/LINE COOK/SUPERVISOR

St. James Burger and Chip co
Winnipeg, MB
03.2019 - 03.2021
  • -Provided excellent customer service by anticipating needs and responding promptly to requests.
  • -Greeted and accommodated guests, building positive experience from first interaction.
  • -Demonstrated ability to interact with customers in a friendly and professional manner.
  • -Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • -Processed payments and completed register transactions accurately.
  • -Displayed enthusiasm and knowledge about restaurant's menu and products.
  • -Assisted with training of new staff members.
  • -Prepared and served food and beverages to customers.

Education

BACHELOR OF POLITICAL SCIENCE - ARTS

University of Manitoba
Winnipeg
11.2025

BACHELOR OF ANIMAL SCIENCE - AGRICULTURE

University of Manitoba
Winnipeg
11.2025

HIGH SCHOOL DIPLOMA - undefined

College Sturgeon Heights Collegiate
Winnipeg
06.2022

Skills

  • Customer Engagement
  • Problem-Solving
  • Phone Etiquette
  • Time Management
  • Relationship Building
  • Positive attitude
  • Customer service excellence
  • Interpersonal skills
  • Organizational skills
  • Reliability and punctuality
  • Excellent Communication
  • Team Leadership
  • Friendly and Helpful
  • Teamwork and Collaboration
  • POS System Operation
  • Product Knowledge
  • Conflict Resolution
  • Active listening
  • Attention to detail
  • Multitasking capabilities
  • Adaptability and flexibility
  • Stress management
  • Professional Demeanor
  • Analytical Thinking
  • Honest and Dependable

Languages

English Native
Native or Bilingual
French Fluent
Native or Bilingual

Awards

A voice for animals scholarship

$3000 University of Manitoba entrance scholarship

$1700 University of Manitoba bursary

Woman of colour scholarship

The Nathan Le Nabat scholarship

Community Service

I am a part of a sorority (Alpha Phi) at the University of Manitoba. I joined Alpha Phi in February of 2023. Being a part of this women's organization has provided me with continuous leadership roles and opportunities, as well as multiple opportunities to provide community service work. I am currently the Vice President of New Member Education and Member Experience in Alpha Phi. What this means is that I am the person who introduces all new members to the sorority and helps guide them through their new journey. I am also the one who plans all of our bonding and team building events. The biggest part of being in Alpha Phi is that our whole thing is philanthropy and helping others around the world. Our major philanthropy is women's heart health where every year we raise over $79,000 for women struggling with heart disease across the world. Being a part of Alpha Phi, I have been able to travel across North America helping those in need and building my leadership and role model skills.

I have been a youth group leader within my church for the last 5 years, guiding children within our community to expand their knowledge and faith.

I have been apart of an organization called Women for Wishes over the last year where I have raised over $10,000 for sick children in need across Manitoba.

Timeline

Medical Administrator

Pure Lifestyle
01.2025 - 07.2025

RETAIL SALES ASSOCIATE

House in the oak Trees (Pineridge Hollow)
03.2023 - 02.2025

RECEPTIONIST/MANAGER

Aura Hair Salon
02.2022 - 05.2024

FARM HAND/SUPERVISOR

Deer Meadow Farms
04.2021 - 11.2021

SERVER/LINE COOK/SUPERVISOR

St. James Burger and Chip co
03.2019 - 03.2021

HIGH SCHOOL DIPLOMA - undefined

College Sturgeon Heights Collegiate

BACHELOR OF POLITICAL SCIENCE - ARTS

University of Manitoba

BACHELOR OF ANIMAL SCIENCE - AGRICULTURE

University of Manitoba
Allana Fletcher