Open To Work
Amanda Irving
Whitby,Canada
Summary
Dynamic and results-driven professional seeking a position that leverages a diverse skill set to drive organizational success and foster personal growth. Committed to delivering high-quality results through collaboration and innovative problem-solving. Eager to contribute to a forward-thinking company that values initiative and continuous improvement. Passionate about embracing new challenges and expanding expertise in a dynamic work environment.
Overview
21
21
years of professional experience
Work History
Inventory & Planning Analyst
Atlantic Packaging
07.2022 - Current
- Generated comprehensive daily stock reports to support inventory management across five facilities.
- Coordinated with customer service team to monitor remaining daily booking volume, ensuring optimal plant and press utilization without exceeding capacity.
- Evaluated stock reports each day to maintain optimal inventory levels for ongoing order processing.
- Managed stock order processing through Encore system, ensuring timely replenishment when inventory levels fell below established thresholds.
- Collaborated in meetings to evaluate inventory replenishment levels and implemented necessary account adjustments.
- Monitored warehouse stock levels and coordinated order processing to maintain operational efficiency.
- Facilitated introduction of new stock items to optimize inventory management and streamline 3PL operations.
- Coordinated inter-warehouse stock transfers, ensuring alignment with volume fluctuations.
- Coordinated with planning team to maintain workflow efficiency and address potential issues.
- Coordinated communication efforts among planning, production, warehouse, and shipping teams to ensure alignment and efficiency.
- Contributed to customer experience strategies aimed at maintaining high levels of satisfaction and engagement.
Head Cash (Part-time)
Home Depot
04.2025 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed customer transactions using cash, debit, or credit card payments.
- Managed front end operations by ensuring timely opening and closing of the store to maintain operational efficiency.
Cashier (Part-time)
Home Depot
04.2023 - 04.2025
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions efficiently using point-of-sale systems.
Customer Service Coordinator/Supervisor
Atlantic Packaging
05.2013 - 07.2022
- Utilized Encore operating system to support efficient workflow and system operations.
- Provided detailed assistance to customers, clarifying order questions and resolving issues.
- Coordinated efforts with supply chain division to optimize inventory management and distribution strategies.
- Executed data entry for all orders to ensure accurate record-keeping.
- Responded to customer inquiries through phone, email, and fax, ensuring timely and accurate information delivery.
- Conducted regular assessments of inventory levels to support efficient stock management for customers.
- Addressed customer concerns to facilitate timely resolution by escalating unresolved issues to management.
- Provided timely updates to customers regarding potential order delays or short shipments to enhance satisfaction.
- Engaged in production meetings on an as-needed basis to support project objectives.
Sr. Customer Service Representative (contract)
Albany Packaging Inc.
11.2012 - 05.2013
- Managed customer service inquiries, prioritizing timely and effective solutions to maintain service quality.
- Executed data entry for all orders and monitored shipment progress.
- Responded to phone calls promptly, addressing inquiries and providing information to maintain positive customer relations.
- Managed procurement of office supplies to ensure operational efficiency.
- Coordinated the setup of new vendor accounts, ensuring compliance with organizational standards and operational efficiency.
- Monitored and assessed inventory levels to maintain product availability and support operational efficiency.
- Identified and flagged all back-ordered items for inventory management.
- Coordinated and executed daily FedEx shipments to ensure timely delivery.
- Conducted daily production meetings to enhance team communication and project tracking.
Customer Service/Inside Sales (contract)
Valuelight
03.2012 - 10.2012
- Managed customer service inquiries and issues to ensure prompt and effective support.
- Managed issuance and tracking of assigned RMAs to ensure efficient returns processing.
- Executed data entry for all orders and monitored shipment tracking within Business Vision.
- Developed comprehensive quotes with accompanying commercial drawings to enhance customer understanding.
- Evaluated current inventory levels to maintain optimal stock availability and prevent shortages.
- Managed execution of large client orders to support operational efficiency and meet client expectations.
Assistant Manager- E-Commerce/Inventory
The Body Shop
06.2008 - 08.2011
- Directed customer service operations to address and resolve issues effectively.
- Assisted in training and supporting staff to enhance performance and productivity. Managed workload distribution to ensure team efficiency. Provided coaching to improve individual skills and team collaboration.
- Conducted systematic inventory verification through weekly cycle counts to maintain stock reliability.
- Conducted regular inventory assessments to maintain optimal stock levels and support sales objectives.
- Conducted thorough inspections of received shipments to confirm accuracy and maintain operational efficiency.
- Updated French site with new promotions, enhancing visual appeal and content relevance.
- Provided essential assistance to colleagues to enhance operational efficiency.
- Monitored inventory levels and placed orders for supplies to support daily operations.
- Coordinated with manager to oversee daily operations, ensuring continuity and efficiency in processes.
- Managed phone line operations to ensure seamless communication.
- Supported order processing and shipping documentation to ensure timely fulfillment during high-demand times.
- Maintained daily and weekly spreadsheets for shipping costs and sales data. Organized and updated records to support accurate financial tracking. Assisted in identifying trends in shipping expenses and sales performance.
- Monitored and organized stock levels to maintain product quality and reduce spoilage risks.
Admin. Assistant/Shipper
Serenity 2000
05.2005 - 06.2008
- Handled customer inquiries and recorded orders to ensure accurate service delivery.
- Facilitated customer greetings upon arrival to foster a welcoming environment.
- Managed inventory retrieval and dispatch of customer orders, maintaining operational efficiency.
- Oversaw email correspondence to ensure all inquiries received appropriate attention and resolution.
- Directed inventory control processes and ensured accurate stock levels to enhance operational efficiency.
Education
OAC Level - Accounting
Cedarbrae C.I.
Skills
- Extensive customer service experience
- Extensive Inventory Control – many years doing this working remote
- 16 years of team leadership
- Ecommerce management experience
- Proficient in supply chain procurement
- Proficient in high-volume tasks
- Organizational proficiency
- Proficient in written and oral communication
- Experienced with Encore systems
- Proficient in Microsoft Excel, Word, Outlook, Power BI, and PowerPoint
- Data analysis and reporting
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Encore
Windows
Microsoft
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Head Cash (Part-time)
Home Depot
04.2025 - Current
Cashier (Part-time)
Home Depot
04.2023 - 04.2025
Inventory & Planning Analyst
Atlantic Packaging
07.2022 - Current
Customer Service Coordinator/Supervisor
Atlantic Packaging
05.2013 - 07.2022
Sr. Customer Service Representative (contract)
Albany Packaging Inc.
11.2012 - 05.2013
Customer Service/Inside Sales (contract)
Valuelight
03.2012 - 10.2012
Assistant Manager- E-Commerce/Inventory
The Body Shop
06.2008 - 08.2011
Admin. Assistant/Shipper
Serenity 2000
05.2005 - 06.2008
OAC Level - Accounting
Cedarbrae C.I.