Amanda Harding
White Rock,Canada
Summary
Friendly individual with a background in customer service, sales and esthetics. Excellent communicator with a keen eye for detail and a passion for exceeding clients expectations.
Overview
8
8
years of professional experience
Work History
Esthetician
Casbah Day Spa
03.2023 - Current
- Assess condition of clients' skin in order to make recommendations to improve skin quality.
- Perform waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Develop customized facial treatments for individual clients to address specific skin care needs.
- Recommend retail for home care use.
- Luxurious and express manicure and pedicure treatments.
Receptionist
Casbah Day Spa
11.2021 - 11.2022
- Fostered friendly, warm, and exceptional customer experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Senior Travel Consultant
Sandals & Beaches Resorts
12.2015 - 03.2020
- Assessed client needs and recommended appropriate travel arrangements including resort accommodations, airfare, travel insurance and assisted with credit card applications to meet preferences and budget; while improving customer satisfaction ratings.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Bahamas and other Caribbean countries.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Education
Certificates: -
Blanche Macdonald Centre
Vancouver, BC11.2023
Associate of Arts - Associate of Arts And Sciences
Brown's Town College
St Ann, Jamaica.06.2014
Skills
- Customer/Client relations
- Complete given tasks in a timely and organized manner
- Dedicated team member
- Microdermabrasion
- Photo-facial Knowledge
- Chemical Peel Application
- Skincare Laser Safety
- Hydra Facials
- LED Light Therapy
- Waxing and Laser Hair Removal
- Eyebrow Shaping
- Eyebrow and Eyelash Tinting
- Manicures and Pedicures
- Swedish Facial and Body Massage
- Body Exfoliation and Body Wraps
- Hot Stones
- Ayurveda
Timeline
Esthetician
Casbah Day Spa
03.2023 - Current
Receptionist
Casbah Day Spa
11.2021 - 11.2022
Senior Travel Consultant
Sandals & Beaches Resorts
12.2015 - 03.2020
Certificates: -
Blanche Macdonald Centre
Associate of Arts - Associate of Arts And Sciences
Brown's Town College
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