Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
References
Languages
References
Timeline
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Amanda Hamilton

San Diego

Summary

Remote Chat & Email Support Specialist with a proven track record at PartnerHero, achieving a 30% increase in customer satisfaction. Strong communication and problem-solving skills contributed to streamlined workflows and a 15% boost in operational efficiency. Successfully managed high-volume inquiries with a focus on empathy and detail.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Remote Chat & Email Support Specialist

PartnerHero
01.2022 - 01.2024
  • Company Overview: PartnerHero - California
  • Provided responsive customer support through chat and email, effectively resolving inquiries and issues to elevate customer satisfaction.
  • Assisted with order processing, tracking, and returns, guaranteeing a smooth shopping experience and prompt issue resolution.
  • Enhanced customer engagement with personalized communication, achieving a 20% boost in positive feedback and retention.
  • Streamlined support workflows and procedures, contributing to a 15% improvement in operational efficiency.
  • Managed high-volume chats, maintaining a 95% customer satisfaction rate.
  • Collaborated with teams to streamline processes, improving efficiency.
  • Enhanced product knowledge, leading to a 20% increase in upsells.
  • Delivered exceptional customer support, boosting satisfaction by 30%.
  • Resolved inquiries swiftly, reducing response time by 50%.
  • PartnerHero - California

Education

No Degree - Business Management

University of Wisconsin Green Bay
GreenBay, Wisconsin
01.2023

Skills

  • Customer support and service
  • Effective communication
  • Problem-solving abilities
  • Time management skills
  • Digital tools proficiency
  • Business management expertise
  • Binary code comprehension
  • Computer architecture knowledge
  • Fundamental concepts understanding
  • Patience and persistence
  • Empathy in interactions
  • Multitasking capabilities
  • Written communication skills
  • Data entry proficiency
  • Attention to detail
  • Basic networking skills
  • Typing speed and accuracy

Certification

Google IT Support Professional Certificate, Technical Support Fundamentals - Coursera collaboration with Google, 2024

Accomplishments

  • Phi Theta Kappa Honor Society Member, 2020, Inducted at San Diego Mesa College, CA, recognizing academic excellence and leadership potential.
  • Personal Achievements, Consistently strive to pass personal and academic goals, demonstrating dedication and perseverance.

Hobbies and Interests

  • Cooking new recipes
  • Reading science fiction books and Holy Bible
  • Fishing
  • Riding bikes
  • Going to the beach

References

Reference available upon request

Languages

English

References

References available upon request.

Timeline

Remote Chat & Email Support Specialist

PartnerHero
01.2022 - 01.2024

No Degree - Business Management

University of Wisconsin Green Bay

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Amanda Hamilton