Ijeoma Oyakhilome
CSR - Live Chat & Email Support - Remote
Winnipeg,MB
Summary
PERSONAL SERVICE CREED: "On it till satisfaction is achieved and communicated back".
Take pride in conducting myself professionally when representing the company internally and externally. Thoroughly enjoy getting to know customers and figuring out how best to serve their needs.
Customer Service Representative bringing top-notch skills in live chat and email/written communication, active reading and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Energetic Administrator with experience performing office support duties which involves providing information to the public, addressing customer complaints, preparing and maintaining records and performing other assigned duties.
Enthusiastic customer service professional with years of experience working as a liaison between consumers and corporations. Skilled communicator and listener. Keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
Highly motivated and outgoing individual with management experience. Competent team player who can successfully inspire fellow colleagues and subordinates.
Overview
8
8
years of professional experience
1
1
Language
Work History
CSR 1 - Live Chat & Email Support (Fully Remote)
TTEC CANADA SOLUTIONS INC
01.2023 - Current
- Clarified over 40 customer issues daily and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Other Cognate duties
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Administrative / Customer Service Office
PSC INDUSTRIES LIMITED
04.2018 - 06.2019
- Ensuring that all company assets including telephone and computers are not abused or used for private concerns
- Screening all visitors to MD and ensuring that MD is aware of any visitor before MD sees the visitor
- Generating sales quote and attending to customers in overflow situations
- Assisting to prepare payment vouchers for all payments and file records accordingly
- Maintaining accurate filing of all admin and accounting records
- Assisting to follow up sales efforts by preparing quotes, invoices and receipts, delivery notes, packing slips and waybills
- Answering all incoming calls to company and directing the phone calls to the appropriate personnel
- Supervising the security staff and ensuring that they are clean and in complete uniform at all times while on duty
- Managing inventory of equipment and repair parts.
Sales/Customer Service Administrator
One Finance and Investment Limited
03.2016 - 06.2017
- Contact potential or existing customers to inform them of the company’s services and products via phone or email
- Listen to customer requirements and make presentations that will convince customers to make a loan application
- Answer questions about the products or the company while understanding the customers needs and requirements as well as closing sales
- Provide essential support for the sales team
- Take calls or e-mails from customers and alert executives to any urgent issues
- Deal with routine requests from customers and pass any technical queries from sales executives or customers to the appropriate departments.
Education
Bachelor of Science - Food Science
Ladoke Akintola University of Technology, Ogbomoso
Oyo State, Nigeria08.2008
Skills
- Computer skills
- Excellent written, listening and verbal communication skills with an eye for detail
- Good command of English (Spoken and written) with excellent phone skills
- Team work spirited, great attitude with high sense of humor
- Good data entry skills and great organizational skills Ability to type 30 wpm
- Passion for client satisfaction and delivery with an excellent customer service
- Excellent time management skills and great ability to be calm under pressure
- Good problem solving skills (Methodical and thorough)
- Great ability to multitask and prioritize in an organized and efficient manner
- Understanding Customer Needs
- Relationship Building
- Policies and Procedures Adherence
- Office equipment proficiency
- Critical Thinking, Complaint Handling and resolution
- Microsoft Office
- Live chat, Administrative and Clerical Support
- Customer Relationship Management (CRM)
- Account Updates and Management
- Recordkeeping strength
- Quality Assurance Controls
- Remote Office Availability
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR 1 - Live Chat & Email Support (Fully Remote)
TTEC CANADA SOLUTIONS INC
01.2023 - Current
Administrative / Customer Service Office
PSC INDUSTRIES LIMITED
04.2018 - 06.2019
Sales/Customer Service Administrator
One Finance and Investment Limited
03.2016 - 06.2017
Bachelor of Science - Food Science
Ladoke Akintola University of Technology, Ogbomoso
Hobbies
- Cooking
- Watching movies
- Meeting people and making friends
- Playing board games
- Touring
- Learning new things
Awards And Honours
- Best Outlet manager/Sales Administrator - 2016
- Best Sales and Customer Service Support for 3 consecutive months - 2012
- Salary raise twice with promotions - 2018
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs401k matchPaid sick leaveSimilar Profiles
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