Amanda Ferguson
Surrey
Summary
Dynamic professional with a strong work ethic and complex problem-solving skills, previously at Tim Hortons. Proven ability to enhance customer satisfaction and team productivity through effective project management and staff training. Experienced in landscape equipment operation, ensuring high-quality results and efficient workflows in all tasks.
Overview
12
12
years of professional experience
Work History
Landscaper
Forus Property Services
05.2024 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Supervisor
Tim Hortons
10.2016 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Owner/Operator
Outlaws Pizzeria
06.2013 - 09.2017
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Education
Glenrosa Middle School
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Responsible and punctual
- Complex Problem-solving
- Project management
- Staff management
- Customer service
- Landscape equipment operation
Languages
English
Full Professional
Timeline
Landscaper
Forus Property Services
05.2024 - Current
Supervisor
Tim Hortons
10.2016 - 12.2018
Owner/Operator
Outlaws Pizzeria
06.2013 - 09.2017
Glenrosa Middle School
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