Amanda Estabrook
Aliso Viejo
Summary
Years of hands-on experience in various healthcare settings, with a deep understanding of patient care and office operations. Proficient in using EMR systems for accurate patient documentation, data entry, and chart management. Certified in CPR, with the ability to respond effectively in emergency situations. Knowledgeable in verifying insurance eligibility and processing claims efficiently. Strong command of medical terminology, enabling clear communication and precise documentation.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
South County Orthopedics
Laguna Woods
10.2025 - Current
- Welcomed and assisted patients upon arrival at orthopedic clinic, ensuring a positive first impression.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with medical staff for consultations.
- Maintained patient records and ensured confidentiality compliance.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments efficiently, delivering accurate receipts and change to customers.
Medical Receptionist
Accelerated Urgent Care
Laguna Hills
01.2023 - Current
- Patient Check-In & Registration: Demonstrated proficiency in efficiently processing patient check-ins, ensuring accurate and timely documentation in alignment with office procedures and patient flow.
- Phone & Communication Management: Respond promptly to phone calls within two rings, offering clear and effective assistance to patients while maintaining a high level of customer service.
- Patient Support & Assistance: Addressed patient inquiries regarding pharmacy services, insurance coverage, and general check-in procedures, enhancing overall patient experience.
- Insurance Verification & Eligibility: Utilized insurance portals to verify patient eligibility and confirm coverage for medical visits, reducing potential billing discrepancies.
- Medical Records & Documentation: Manage and securely transmit patient medical release forms as requested, ensuring compliance with privacy and security standards.
- Collaboration with Clinical Teams: Coordinated communication between front-office staff, providers, and back-office teams to support cohesive patient care delivery.
- EMR Systems Expertise: Hands-on experience with Experity and PVM systems to manage patient check-ins, data entry, and chart updates, ensuring optimal workflow and patient record accuracy.
Hostess
Little Sister
01.2021
- Managed phone reservations and seamlessly greeted and booked customers in-person, ensuring a smooth and welcoming experience from start to finish.
- Uphold high standards of cleanliness and sanitation in both workspace and dining areas, promoting a safe and inviting environment for guests.
- Provided attentive service by bussing tables and addressing general restaurant inquiries, ensuring customer satisfaction throughout their dining experience.
- Effectively managed multiple tasks during peak customer traffic, adapting to fluctuating demands and assisting in various roles to support team efficiency.
Education
High School - Business, Media Production, Technology
<ul><li>Laguna Hills High School</li><li>College & Career Preparatory Academy</li></ul>
Aliso Viejo, CA01-2020
Skills
- EMR systems
- Patient documentation
- Data entry
- Chart management
- Insurance eligibility verification
- Claims processing
- Medical terminology
- Appointment scheduling
- Issue handling
Timeline
Front Desk Receptionist
South County Orthopedics
10.2025 - Current
Medical Receptionist
Accelerated Urgent Care
01.2023 - Current
Hostess
Little Sister
01.2021
High School - Business, Media Production, Technology
<ul><li>Laguna Hills High School</li><li>College & Career Preparatory Academy</li></ul>