Amanda Bridge
Hamilton,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Office Administrative Assistant
OEBAC Local 793
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Logged outgoing and incoming mail
Medical Receptionist
Profetto Savatteri Medical Clinic
07.2023 - 01.2024
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Processed payment transactions for cash, checks, and credit and debit cards
- Greeted patients immediately upon arrival, providing excellent customer service
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
Medical Receptionist
Winterberry Family Medicine Clinic
04.2022 - 01.2023
- Answering phones and transferring calls to appropriate staff
- Scheduling appointments, and making reminder calls
- Faxing, sorting, scanning and filing documents
- Attention to Detail
- Professionalism
- Documentation
- Medical Office Procedures
- Multitasking
Unit Clerk
St. Josephs HealthCare
05.2007 - 02.2022
- Sending referrals to other medical offices; including setting up tests/procedures for patients
- Computer programs such as PS Suites, Activefax, Konica Scans and more
- Front desk reception greeting patients, checking in for appointments and Healthcard Validations
Education
Early Childhood Education - Early Childhood Education
Mohawk College Hamilton
Hamilton, ON04.2004
Medical Office Administration -
Mohawk College
Hamilton, ON01.2004
Highschool Diploma -
St Thomas Moore Secondary School
01.2002
Skills
- Great Knowledge in computers
- Communication
- Organization
- Prioritizing
- Excellent telephone etiquette
- Medical Terminology
- Transcription
- Basic Medical Billing
- Problem-solving
- Time Management
- Interpersonal skills
- Outstanding customer service
- Great listener
- Insurance Verification
- Medical Charting
- Payment Collection
- Mail Management
- Workflow Optimization
- Microsoft Office
- Appointment Scheduling
- Outpatient Care
- Inpatient Care
- Front Desk Operations
References
References available upon request
Timeline
Office Administrative Assistant
OEBAC Local 793
04.2024 - Current
Medical Receptionist
Profetto Savatteri Medical Clinic
07.2023 - 01.2024
Medical Receptionist
Winterberry Family Medicine Clinic
04.2022 - 01.2023
Unit Clerk
St. Josephs HealthCare
05.2007 - 02.2022
Early Childhood Education - Early Childhood Education
Mohawk College Hamilton
Medical Office Administration -
Mohawk College
Highschool Diploma -
St Thomas Moore Secondary School
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