Amanda Bentley
Kanata,Canada
Summary
Experienced Senior Case Manager with a strong background in healthcare, HR, and administration. Demonstrated success in handling large caseloads exceeding 500, leading diverse teams, and implementing data-driven strategies. Proficient in coaching, project coordination, and reimbursement processes. Committed to patient advocacy and enhancing outcomes through efficient case management practices.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Cencora
03.2025 - Current
- Support leadership with coaching, mentoring, and performance improvement initiatives
- Collaborate on special projects and reporting for executive teams
- Provide expert reimbursement guidance across multiple territories
- Deliver daily operational support to Access Program Managers (APMs)
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Case Manager
Cencora
03.2022 - 03.2025
- Manage a high-volume caseload (500+ patients) across multiple programs
- Conduct assessments and build personalized care plans
- Coordinate with healthcare providers and community resources
- Track patient outcomes, ensure policy compliance, and maintain case documentation
- Mentor case managers and deliver training on internal systems and protocols
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Copayment Administrative Assistant
Cencora
03.2022 - 09.2022
- Processed copayment requests and ensured KPI compliance
- Performed administrative tasks and handled data compilation across departments
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant, Corporate Services
Cleland Jardine
02.2020 - 12.2021
- Managed accounts payable/receivable and reconciled financial records
- Issued invoices, processed payments, and ensured timely collections
- Maintained accurate financial files and provided clerical support
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
HR Recruiter & Event Security Manager
Securitas Canada
04.2017 - 01.2020
- Recruited and onboarded security personnel; managed full-cycle recruitment
- Developed sourcing strategies and partnered with local institutions
- Led security operations for events with teams of 30200 officers
- Designed emergency protocols and led security training programs
- Fostered partnerships with law enforcement and executive leadership
Education
Ontario College Diploma - Accounting
Algonquin College
Ottawa, ON09.2023
Skills
- Bilingual (English/French)
- Case Management & Patient Advocacy
- Healthcare Reimbursement & Navigation
- Recruiting & Interviewing
- Care coordination
- Salesforce
- Insurance collaboration
- Program goals
- Teamwork and collaboration
- Effective leadership
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Case Manager
Cencora
03.2025 - Current
Case Manager
Cencora
03.2022 - 03.2025
Copayment Administrative Assistant
Cencora
03.2022 - 09.2022
Administrative Assistant, Corporate Services
Cleland Jardine
02.2020 - 12.2021
HR Recruiter & Event Security Manager
Securitas Canada
04.2017 - 01.2020
Ontario College Diploma - Accounting
Algonquin College
<Enter your own>
Title: Senior Case Manager
Similar Profiles
Kristy L DaleyKristy L Daley
Customer Integration Specialist at CENCORACustomer Integration Specialist at CENCORA
Adriane WashingtonAdriane Washington
Benefit Verification Specialist at CencoraBenefit Verification Specialist at Cencora
Nautica AyaquicaNautica Ayaquica
Warehouse Assistant at CencoraWarehouse Assistant at Cencora
Asma MurtuzaAsma Murtuza
Fundraising and Client Support Assistant at Windsor Islamic AssociationFundraising and Client Support Assistant at Windsor Islamic Association
Saloua El OuafiSaloua El Ouafi
Human Resources Manager at University of OttawaHuman Resources Manager at University of Ottawa