Amanda Bentley
Kanata,Canada
Summary
Experienced Senior Case Manager with a strong background in healthcare, HR, and administration. Demonstrated success in handling large caseloads exceeding 500, leading diverse teams, and implementing data-driven strategies. Proficient in coaching, project coordination, and reimbursement processes. Committed to patient advocacy and enhancing outcomes through efficient case management practices.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
Cencora
03.2025 - Current
- Support leadership with coaching, mentoring, and performance improvement initiatives
- Collaborate on special projects and reporting for executive teams
- Provide expert reimbursement guidance across multiple territories
- Deliver daily operational support to Access Program Managers (APMs)
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Case Manager
Cencora
03.2022 - 03.2025
- Manage a high-volume caseload (500+ patients) across multiple programs
- Conduct assessments and build personalized care plans
- Coordinate with healthcare providers and community resources
- Track patient outcomes, ensure policy compliance, and maintain case documentation
- Mentor case managers and deliver training on internal systems and protocols
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Copayment Administrative Assistant
Cencora
03.2022 - 09.2022
- Processed copayment requests and ensured KPI compliance
- Performed administrative tasks and handled data compilation across departments
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant, Corporate Services
Cleland Jardine
02.2020 - 12.2021
- Managed accounts payable/receivable and reconciled financial records
- Issued invoices, processed payments, and ensured timely collections
- Maintained accurate financial files and provided clerical support
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
HR Recruiter & Event Security Manager
Securitas Canada
04.2017 - 01.2020
- Recruited and onboarded security personnel; managed full-cycle recruitment
- Developed sourcing strategies and partnered with local institutions
- Led security operations for events with teams of 30200 officers
- Designed emergency protocols and led security training programs
- Fostered partnerships with law enforcement and executive leadership
Education
Ontario College Diploma - Accounting
Algonquin College
Ottawa, ON09.2023
Skills
- Bilingual (English/French)
- Case Management & Patient Advocacy
- Healthcare Reimbursement & Navigation
- Recruiting & Interviewing
- Care coordination
- Salesforce
- Insurance collaboration
- Program goals
- Teamwork and collaboration
- Effective leadership
- Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Case Manager
Cencora
03.2025 - Current
Case Manager
Cencora
03.2022 - 03.2025
Copayment Administrative Assistant
Cencora
03.2022 - 09.2022
Administrative Assistant, Corporate Services
Cleland Jardine
02.2020 - 12.2021
HR Recruiter & Event Security Manager
Securitas Canada
04.2017 - 01.2020
Ontario College Diploma - Accounting
Algonquin College
<Enter your own>
Title: Senior Case Manager
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