Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Shivawn LeDrew
Open To Work

Shivawn LeDrew

SPRUCE GROVE,Canada

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Human Resources SpecialistHuman Resources ManagerHuman Resources Business Partner

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Spruce Grove, ABEdmonton, ABAcheson, ABStony Plain, AB
Open to relocation: No

Salary Range

$80000/yr - $200000/yr

Important To Me

Company CultureHealthcare benefitsPersonal development programs

Summary


Professional Chartered Professional of Human Resources Candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager/HR Manager

Rocky Mountain Collective Inc.
12.2019 - 06.2025
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.


Hotel Manager & HR Manager

Overlander Mountain Lodge
10.2014 - 01.2019


  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Led team of 50+ staff, fostering culture of excellence and teamwork that significantly reduced staff turnover rates.
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.


Manager Customer Service

TD Canada Trust
11.2010 - 10.2014
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques. Reached #1 in our district for CEI (Customer Experience Index)
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Built high-performing teams through effective, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sommelier/Server

Fairmont Banff Springs Hotel
02.2008 - 09.2010
  • Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
  • Coordinated wine selection and restocking for cellar with over 700 labels.
  • Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
  • Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.

Education

Bachelor of Management - Business Management

Athabasca University
Athabasca, AB
09-2028

CPHR Academic Program Certificate - Human Resources

Captus Institute
Edmonton, AB
07-2025

Professional Diploma - Hospitality

Wine And Spirits Education Trust
London, UK

Skills

  • Bilingual (English/French)
  • Operations management
  • Human resources management
  • Leadership and team building
  • Problem resolution
  • Training and coaching
  • Customer relationship management
  • Cost analysis and savings
  • Strategic planning
  • Recruitment
  • Business development
  • Advertising and marketing

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Chartered Professional of Human Resources (CPHR)- Candidate (full designation by October 2025)
  • Management Trainee Program- TD Canada Trust
  • St. John’s Ambulance First Aid (exp. 2025)
  • Mental Health First Aid- 2019

Timeline

General Manager/HR Manager

Rocky Mountain Collective Inc.
12.2019 - 06.2025

Hotel Manager & HR Manager

Overlander Mountain Lodge
10.2014 - 01.2019

Manager Customer Service

TD Canada Trust
11.2010 - 10.2014

Sommelier/Server

Fairmont Banff Springs Hotel
02.2008 - 09.2010

Bachelor of Management - Business Management

Athabasca University

CPHR Academic Program Certificate - Human Resources

Captus Institute

Professional Diploma - Hospitality

Wine And Spirits Education Trust

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Shivawn LeDrew