Amanda Baranowski Luna

Built on my software development and front-end skills, specializing in Salesforce CRM to drive digital transformations for various clients.

• Created and modified triggers, classes, and customized code to meet client-specific requirements.
• Configured Salesforce objects, fields, workflows, validation rules, and other declarative tools to support client requirements.

Key Accomplishment 1:

Led the technical implementation of a complex loyalty program for a leading Canadian oil and gas company by:

• Participating in requirement exploration sessions, bridging the gap between design concepts and Salesforce capabilities.
• Estimating time and breaking down complex design elements into manageable development tasks.
• Collaborating closely with the design team to identify cost-effective alternatives, replacing custom components with out-of-the-box Salesforce solutions.

Delivered a project that merged aesthetics with functionality while adhering to budget constraints, resulting in a satisfied client.

Key Accomplishment 2:

Assisted a Canadian regional health authority with the implementation of Salesforce Experience Cloud:

• Acted as the branding expert to resolve branding challenges, customizing Lightning Web Components (LWC) to align with the client's branding guidelines.
• Solved branding issues, significantly contributing to the client's digital transformation journey.
• Transferred knowledge to the project team, empowering them to maintain branding standards independently.

The project received a digital transformation award for enhancing healthcare services and patient engagement, and the client was thrilled with the outcome.

Salesforce frontend development, specializing in custom Lightning Web Components (LWC) and workflow automation to enhance user experience and efficiency.

Key Accomplishment 1:

Collaborated with a global accounting and consulting firm to implement a Salesforce solution for partner engagement management:

• Engaged with team leaders and developers to quickly learn Salesforce best practices as this was my first Salesforce project.
• Developed custom Lightning Web Components (LWC) and Apex classes to automate complex workflows.
• Ensured timely delivery by actively communicating with the team, contributing to the project’s on-time completion.

Despite being new to Salesforce, successfully implemented a solution that enhanced efficiency and data accuracy for partner engagement management.

Key Accomplishment 2:

Implemented Salesforce Experience Cloud for a mental health care provider:

• Worked closely with the design team to translate design concepts into functional, user-friendly interfaces, aligning with the provider's brand identity.
• Developed custom Lightning Web Components (LWC) to meet specific patient and healthcare provider needs.
  

Enhanced patient experience and streamlined communication, significantly improving the quality of care provided

Introduced to the world of software development through quality assurance, where I learned structured testing methods and gained initial exposure to Salesforce.

• Designed test cases and wrote SQL queries to identify bugs in the database.
• Participated in Salesforce Administrator training, contributing to product satisfaction through regression tests.

Gained foundational experience in project management, data analysis, and customer engagement, which later helped in understanding and fulfilling client needs in Salesforce projects.

• Managed a team of 10 coordinators and 120 merchandisers, implementing sales strategies that led to a 15% increase in product sales across key retail clients.
• Developed data-driven reports and dashboards using Power BI to facilitate strategic decisions in marketing and sales.