Rashmi Bajaj

• Collaborated as a key team member, fulfilling dual roles as Salesforce Administrator and Developer to optimize and customize Salesforce solutions for the organization.
• Created and customized Profiles, Roles, Page Layouts, Record Types, and configured permissions based on organizational hierarchy.
• Managed and maintained the Salesforce Sales Cloud instance, handling user setup, profiles, roles, permission sets, and security settings.
• Ensured system security and compliance by configuring profiles, permission sets, and sharing rules in line with business policies.
• Worked with standard Salesforce objects such as Accounts, Contacts, Reports, Dashboards, Events, and Tasks.
• Configured custom objects, fields, validation rules, formula fields, workflows, process builder, and flows to automate business processes.
• Designed and deployed custom tabs, approval processes, and auto-responses for automating business logic.
• Improved data quality by implementing validation rules, custom page layouts, and duplicate management.
• Utilized SOQL queries to store and download data from Salesforce, adhering to governor limits.
• Created and optimized reports and dashboards to provide real-time insights for sales and leadership teams.
• Delivered front-end and back-end architecture, translating development requirements into functional Salesforce solutions.
• Ensured data integrity through regular cleanup and maintenance of Salesforce records.
• Designed and implemented record-triggered and screen flows to automate business processes, reducing manual work.
• Created scheduled flows for automated follow-ups, improving customer interactions.
• Replaced Workflow Rules and Process Builder with flows, aligning with Salesforce best practices.
• Managed user access, security controls, and login issues, ensuring compliance with industry standards.
• Acted as the primary Salesforce point of contact, troubleshooting system issues and implementing enhancements based on user feedback.
• Integrated third-party apps such as DocuSign, HubSpot, and ZoomInfo for seamless business operations.
• Performed regular data imports, cleanup using Data Loader & Data Import Wizard, improving data accuracy.
• Created custom report types, summary formulas, and dynamic dashboards to track key performance metrics.
• Ensured compliance with data governance policies, reducing data discrepancies.
• Led Salesforce release updates (Winter, Spring, Summer), testing new features and providing user training.
• Implemented multi-factor authentication (MFA) and enhanced security policies for better system protection.
• Optimized system performance through regular audits, removing unused fields, and streamlining business logic.

Project Overview:
Designed and implemented a voting system in Salesforce, enabling teams to vote, comment, and dispute Lead ownership, ensuring fair allocation and enhanced transparency across departments.

• Collaborated with business teams to gather detailed requirements and translate them into technical solutions.
• Developed and optimized Apex classes, triggers, and test classes to automate business processes while ensuring scalability within Salesforce's governor limits.
• Ensured high code quality by writing unit tests for Apex code, achieving a minimum of 75% code coverage.
• Performed mock testing for external web services and integration testing.
• Created custom Apex web services for seamless integration with external systems.
• Designed and implemented custom Lightning components using the Aura framework and Lightning Web Components (LWC) for both desktop and mobile applications.
• Integrated Salesforce Lightning Design System (SLDS) for a responsive UI across devices, improving user experience.
• Utilized Salesforce Flow to automate complex business processes, reducing manual tasks and improving operational efficiency.
• Developed and scheduled Batch Apex and Scheduled Apex jobs for automating periodic tasks and managing large datasets.
• Configured workflow rules, validation rules, email alerts, and field updates to streamline process automation.
• Used Apex Data Loader for bulk data operations, ensuring data integrity and consistency.
• Integrated RESTful APIs and SOAP web services to enable real-time data extraction and synchronization with both internal and external systems.
• Customized and set up Partner Communities using Standard and Custom Lightning components, improving collaboration and customer engagement.
• Managed weekly deployment processes using Change Sets, ensuring defect fixes and smooth post-release operations.
• Configured Marketing Campaigns, Web-to-Lead, and Auto-Response rules to enhance lead generation and customer engagement.
• Wrote complex SOQL and SOSL queries, optimized for performance to ensure efficient data retrieval and manipulation.
• Developed custom reports and dashboards to provide real-time insights into sales performance and forecasting.
• Administered profiles, roles, permission sets, and sharing rules to manage user access and ensure data security.
• Implemented field-level security and managed user permissions for comprehensive data governance.
• Ensured data quality through validation rules, periodic data cleansing, and effective custom object management.
• Developed custom Visualforce pages, integrated with Apex controllers, to address advanced UI needs such as custom layouts, forms, and reports.
• Set up sandboxes for testing and deployment of new features and bug fixes, ensuring smooth transitions from development to QA and production environments.
• Integrated third-party tools into Salesforce for seamless data synchronization.
• Worked in an Agile environment, collaborating with cross-functional teams to deliver timely solutions.
• Participated in sprint planning, backlog grooming, and daily stand-ups to ensure project alignment and timely delivery.
• Created user manuals, training documentation, and knowledge articles to ensure end-user adoption and effective utilization of Salesforce functionalities.
• Led training sessions to help internal teams effectively utilize custom-built solutions.
• Actively identified and resolved system bottlenecks, implementing solutions to improve scalability and performance.
• Followed Salesforce best practices for code development, deployment, and release management to ensure long-term maintainability.
• Installed and configured AppExchange applications to extend Salesforce functionality.
• Led post-deployment analysis to ensure new releases met business requirements and identified continuous improvement opportunities.

Project Overview :

• Trigger Optimization Project: Optimized Salesforce Apex triggers to enhance performance and scalability by consolidating triggers, bulkifying code, and refining SOQL queries. Successfully reduced governor limit violations and significantly improved system efficiency and response time.

• Vendor Certification Management:
  Led the development and implementation of an internal project to manage and audit vendor certifications. Utilized batch jobs to track and calculate certification statuses, sending automated emails to vendors whose certifications were nearing expiration. If a vendor's mandatory certification expired, their status was downgraded, requiring them to redo all certifications to maintain compliance.