AMANDA ANDREWS
198 AMY CROFT Windsor,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly skilled in the customer service industry with solid background in all aspects of bar/restaurant operations. Proven ability to manage and motivate teams while ensuring high-quality customer service. Possess strong skills in inventory management, cost control, staff training, and development. Notable impact made on previous work through increased efficiency in service delivery and improvements in overall customer satisfaction.
Overview
24
24
years of professional experience
Work History
Bar Manager
Obsidan Group Inc Chucks Roadhouse
Windsor, ON
01.2015 - Current
- Maintain a staff of 40+ individuals with opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Real Estate Salesperson
Deerbrook Realty Inc
Windsor, ON
07.2011 - Current
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Developed, maintained and tracked personalized marketing plans tailored specifically to individual homeowners for property sales.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Sold more than $1 million last 4 years, successfully earning Multi-Million Dollar Status.
- Maintained current and accurate CRM database of prospective customers.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Local Store Marketer
Cara Operations
Windsor, ON
03.2011 - 12.2015
- Created and provided marketing material to meet business needs.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Researched and developed multi-channel communications and marketing plans, aligning with system goals.
Supervisor/Waitress Supervisor
Kelseys/ Cara Operations
Windsor, ON
02.2001 - 12.2015
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Retail Manager
Jones New York
Windsor, ON
02.2008 - 06.2012
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Maintained store staff by recruiting, orienting and training employees.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed invoices on a timely basis according to established procedures.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Education
Real Estate License - Real Estate
OREA Ontario Real Estate College
Windsor, ON06.2011
Bachelor of Arts - Criminology
University of Windsor
Windsor, ON06.2009
Skills
- Strategic Planning
- Staff Training
- Relationship Building
- Inventory Management
- Team Training
- Market Research, Forecasting, and Analysis
- Building Brand Awareness
- Store Growth Planning
- Employee Scheduling
- Program Administration
- Appointment Scheduling
- Database Management
- Calendar Management
- Letter Writing
- Supply Ordering
- Office Administration
- Schedule Management
- Multi-Line Phone Systems
- Inventory Purchasing
- Payroll Processing
- Filing Experience
- Expertise
- Microsoft Expertise
- Cost control
Timeline
Bar Manager
Obsidan Group Inc Chucks Roadhouse
01.2015 - Current
Real Estate Salesperson
Deerbrook Realty Inc
07.2011 - Current
Local Store Marketer
Cara Operations
03.2011 - 12.2015
Retail Manager
Jones New York
02.2008 - 06.2012
Supervisor/Waitress Supervisor
Kelseys/ Cara Operations
02.2001 - 12.2015
Real Estate License - Real Estate
OREA Ontario Real Estate College
Bachelor of Arts - Criminology
University of Windsor