Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

GURLEEN PARMAR

Surrey,BC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Bar Manager

Vancouver Bar Crawl
01.2021 - Current
  • Oversee bar operations at private events, including VIP table management & and bar staff
  • Implement strategies to enhance the customer experience for high-profile guests
  • Train and mentor bar staff to uphold service standards and product knowledge
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Improved customer service rankings by resolving issues quickly and accurately.

Server

Tasty Indian Bistro
01.2020 - Current
  • Passionate and, and bar manager with a proven track record in providing exceptional customer service in high-end dining environments
  • Skilled in managing VIP tables and coordinating bar staff to create memorable dining experiences
  • Deliver top-notch service in a fine dining setting with high-end liquor/gourmet cuisine
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently praised for exceptional attention, courtesy, and personalized guest service


Server

Speed’s Neighbourhood Pub
01.2023 - 11.2023

Server

Spice 72 Restaurant & Lounge
05.2018 - 01.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Diploma - General Studies

Kwantlen Polytechnic University
2020

Skills

  • Strategic Oversight
  • Guest Satisfaction
  • Issue Resolution
  • Monetary Transactions
  • Corrective Actions
  • Staff Training
  • Suggestive Selling
  • Strategic Planning
  • Team Leadership
  • Guest Interaction

Accomplishments

  • VIP Guest Management
  • Staff Training & Development
  • Wine and Spirits Knowledge
  • POS Systems & Cash Handling
  • Responsible Alcohol Service
  • Bartender/Server
  • Skillfully served customers in a fast-paced, casual dining environment
  • Provided attentive service in a busy and dynamic restaurant setting
  • Built a loyal customer base through personalized service and expert recommendations.

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Server

Speed’s Neighbourhood Pub
01.2023 - 11.2023

Bar Manager

Vancouver Bar Crawl
01.2021 - Current

Server

Tasty Indian Bistro
01.2020 - Current

Server

Spice 72 Restaurant & Lounge
05.2018 - 01.2020

Diploma - General Studies

Kwantlen Polytechnic University

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GURLEEN PARMAR