Amanjot Saini
Mississauga,ON
Summary
Responsible and dedicated professional with creative thinking, out of the box strategies and with demonstrated focus. Energetic and optimistic customer service representative with around 4+ years of assisting customers and solving complex issues. Looking to enhance skill set in any sector preferably in Public Relations and Customer Service. To enable a position that will enable me to use strong organizational skills, educational background, and ability to work well with other people.
Tools expertise: Microsoft Word, Excel, Office, Client Relationship & Risk Management, SAA, Building Link, Condo Control, Quick connect.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Concierge/ Receptionist
Paragon Security Services
09.2021 - 09.2022
- Providing quality customer service to 100+ individuals per shift
- Managing comprehensive software's for office emails, bookings, and reports
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Explained security policies and procedures to residents safety.
Secretary, Social Media Moderator
Nova Multifest Society
06.2020 - 08.2022
- Em-Cee of event Nova Multi Fest 2020 held at Dartmouth Studio
- Maintaining and monitoring project minutes, schedules, drafted agendas and booking any intra conference calls
- Regular check in with key stakeholders and maintained relationship with Board of Directors and Vice President
- Worked with relevant influencers or complementary brands to grow company's social following organically
- Responded to customer queries through social networks
- Designed and implemented social media strategy to align with business goals
Sales Advisor
SportChek
07.2021 - 12.2021
- Serving customers by helping them selecting products
- Greeting customers in a welcoming manner
- Responding to customers' questions and providing outstanding customer service
- Processing payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Assisting with inventory, including receiving and stocking merchandise.
Customer Service Advisor II
Concentrix
01.2021 - 08.2021
- Ensured service delivered to our customers meets contractual Key Performance Indicator (‘KPIs')
- Clarified customer requirements; probed for understanding, used decision- supported tools and resources to resolve customer issues that are non-standard/unstructured and required some clarification or conceptual thinking
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintained broad knowledge of client products and/or services
- Prepared complete and accurate work including appropriately notating accounts as required
- Participated in activities designed to improve customer satisfaction and business performance
Customer Service Associate
Hinduja Global Solutions, Scotia
09.2020 - 12.2020
- Developed and actualized customer service initiatives to decrease wait times
- Demonstrated items to customers and created customer awareness, and interests
- Maintained current functional and technical knowledge of the platform and proficiency in DOS system as well and analyzed market requirements as well as increased sales opportunities
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Helped average number of customers every day by approaching conversations with positive attitude and focus on customer satisfaction
Crew Team Member
McDonald's
11.2018 - 09.2020
- Greeted guests, taking orders and resolved issues quickly to maintain productivity goals
- Processed payments and collected cash payment for order totals and as well completed daily recovery tasks to keep areas neat and clean for maximum efficiency
- Collaborated with team members to complete food orders
- Taking action to ensure the team is meeting McDonald's standards
- Quality Food Production
- Exceptional Customer Service
Concierge/ Security Guard Officer
Barber Collins Security Services
09.2019 - 06.2020
- Managed daily monitoring and patrolled buildings, grounds, and work sites
- Participated in staff meetings, special events and professional development activities
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- EXTRA's worked Homecoming Canada Event, worked at residential buildings, corporate buildings
- Handled front sections of the lot to minimize the crowd
- Conducted timely patrols of key areas to spot and control security concerns.
Customer Service Representative/Cashier
FreshCo
06.2018 - 11.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty and also monitored self-checkout systems for any assistance
- Restocked, arranged, and organized merchandise in front lanes to drive product sale
- Answered questions about store policies and concerns to support positive customer experiences
Administrative Assistant
Remax India
04.2017 - 03.2018
- Supervised efficient working of all financial transactions
- Developed analytical approach for complex financial deals
- Followed standard process and worked in fast-paced environment
- Focused on building positive and equitable environment for team and promoted quality customer services.
Education
Investment Funds In Canada - Banking And Finance
12.2022
Business Diploma - Business
08.2019
Skills
- Clerical Support
- DOS System, Salesforce System
- Personnel Management
- Social Media Content Creation
- Customer Satisfaction
- Sales Goal Achievement
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Licensed - CPR and First Aid
- Licensed - Smart Serve
Timeline
Head Concierge/ Receptionist - Paragon Security Services
09.2021 - 09.2022
Sales Advisor - SportChek
07.2021 - 12.2021
Customer Service Advisor II - Concentrix
01.2021 - 08.2021
Customer Service Associate - Hinduja Global Solutions, Scotia
09.2020 - 12.2020
Secretary, Social Media Moderator - Nova Multifest Society
06.2020 - 08.2022
Concierge/ Security Guard Officer - Barber Collins Security Services
09.2019 - 06.2020
Crew Team Member - McDonald's
11.2018 - 09.2020
Customer Service Representative/Cashier - FreshCo
06.2018 - 11.2018
Administrative Assistant - Remax India
04.2017 - 03.2018
IFSE Institute - Investment Funds In Canada, Banking And Finance
Conestoga College - Business Diploma , Business
- Licensed - CPR and First Aid
- Licensed - Smart Serve
Similar Profiles
Gursewak SinghGursewak Singh
Security Guard Supervisor at Paragon Security ServicesSecurity Guard Supervisor at Paragon Security Services
Manmeet SinghManmeet Singh
Security Supervisor at Paragon Security ServicesSecurity Supervisor at Paragon Security Services
Deepika SharmaDeepika Sharma
Security guard at Paragon Security Services, Securitas CanadaSecurity guard at Paragon Security Services, Securitas Canada