Amanat Kaur Cheema

Dedicated and personable Customer Experience Associate with about 3 years of experience enhancing customer satisfaction in dynamic retail environments. Adept at addressing diverse customer needs, resolving issues efficiently, and fostering positive relationships. Skilled in leveraging product knowledge to drive sales and improve the overall customer journey. Proficient in maintaining a calm demeanor in high-pressure situations. Committed to delivering exceptional service and contributing to team success.

• Volunteer, National Service Scheme (NSS), Ludhiana, Punjab, 01/2016, 01/2018, Organized various government-led programs and provided hands-on experience to young students in delivering community service.
• Peer Support Volunteer (PSV), UTSHAH, Ludhiana, Punjab, Worked on the issue of farmers' suicides by considering their behavioural, psychological, and cultural perspectives.

• Worked on an In-house training project titled “Molecular characterization of Oryza sativa variety, Punjab rice 122 (PR122) and its wild relative, Oryza punctata's derived back-cross progenies through the development of SSR markers” under the guidance of Dr. Kumari Neelam.
• Experience in preparation of nutrient mediums and microbiological cultures under Dr (Mrs) S.K Gosal (PAU, Ludhiana).
• Skilled in carrying out the wet-lab procedures and in sample collection, sample handling, and sample evaluating. Recorded sample data through the means of MS Office for academic reporting.
• Maintained and handled high-efficiency needing lab equipment like PCR, Gel Electrophoresis, Nanodrop, and SDS PAGE.
• Hand-on practice of Microsoft Project, Microsoft Excel, Microsoft Presentation