Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic

Aman Rana

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
01.2023 - 05.2024
  • Adhered to company policies and protocols, ensuring compliance with safety standards and security requirements
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

General Worker / Cashier Duties

Spencer's Mall
11.2020 - 03.2022
  • Accurately processed cash transactions and maintained transactional integrity by securing the cash register and adhering to cash handling policies
  • Proactively greeted customers, promoting company initiatives and loyalty programs, and ensuring a positive experience to drive customer loyalty
  • Maintained a clean and organized checkout area to support a safe environment, focusing on safety and cleanliness protocols
  • Assisted customers with bagging items and providing a friendly checkout experience, which contributed to a seamless service
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Followed instructions and procedures to complete assigned tasks.

Crew Member

Cafe Coffee Day
02.2019 - 01.2020
  • Managed daily cash duties, including taking orders, collecting payments, and providing accurate change, ensuring register security and minimizing discrepancies
  • Took orders, prepared meals, and collected payments.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Worked front counter, drive-thru and other areas.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.

Education

Mechanical Engineering Technician -

Canadore College

Diploma in Mechanical Engineering -

Gujarat Technological University
01.2018

Skills

  • Cash Handling & Security
  • Customer Service & Loyalty Building
  • Retail Operations
  • Safety & Compliance
  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility

Certification

  • Worker Health and Safety
  • WHMIS
  • Food Handler Certificate
  • Smart Serve

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Concentrix
01.2023 - 05.2024

General Worker / Cashier Duties

Spencer's Mall
11.2020 - 03.2022

Crew Member

Cafe Coffee Day
02.2019 - 01.2020

Diploma in Mechanical Engineering -

Gujarat Technological University

Mechanical Engineering Technician -

Canadore College

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Aman Rana