Aman Dhanoa
Brampton,ON
Summary
Proven Customer Service Representative at The Brick, adept in problem-solving and active listening, significantly increased customer loyalty through effective dispute resolution and empathy. Mentored new hires, enhancing team integration, and maintained high satisfaction rates with strategic customer support. Skilled in payment processing and maintaining calm under pressure, showcasing reliability and critical thinking. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The Brick
04.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
Education
BA - Behavioural Psychology
Seneca College of Applied Arts And Technology
King, ON2027
Diploma - Hairstylist
Marca College
Brampton, ON2023
High School Diploma -
David Suzuki Secondary School
Brampton, ON2020
Skills
- Customer Service
- Problem-solving abilities
- Reliability and punctuality
- Active Listening
- Money handling abilities
- Payment Processing
- Product Knowledge
- Cleanliness Maintenance
- Patience and Calmness
- Store maintenance
Timeline
Customer Service Representative
The Brick
04.2020 - 11.2022
BA - Behavioural Psychology
Seneca College of Applied Arts And Technology
Diploma - Hairstylist
Marca College
High School Diploma -
David Suzuki Secondary School
Similar Profiles
Dushica BochvarovaDushica Bochvarova
Sales Associate at The BrickSales Associate at The Brick
Jayden HammerJayden Hammer
Sales Representative at The BrickSales Representative at The Brick
Émile PapineauÉmile Papineau
Customer Service Representative at The BrickCustomer Service Representative at The Brick
Darwin MugunthanDarwin Mugunthan
Merchandiser at The BrickMerchandiser at The Brick
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc