ANJALI ANJALI
Edmonton
Summary
Enthusiastic and detail-oriented Customer Service Representative with over 5 years of experience providing exceptional support and building lasting customer relationships. Adept at resolving issues, managing multiple inquiries, and delivering top-notch service. Seeking to leverage communication and problem-solving skills to contribute to a dynamic customer service team.
Overview
8
8
years of professional experience
Work History
Customer Relations Representative
Fleetex Transport Ltd
08.2020 - 01.2025
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Customer Service Representative
Woodbine Casino
03.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Volunteer (guiding New Students)
Humber College
05.2017 - 12.2018
- Student Assessment and Consultation
- College and Program Research
- Application Assistance
- College Visits and Tours
- Test Preparation and Strategy
Education
Graduate Diploma - Culinary Skills And Management
Humber Institute of Technology And Advanced Learning
Toronto, ON02-2019
Skills
- Promotional support
- Critical thinking
- Risk management
- Conflict resolution
- Time management
- Excellent verbal and written communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Relations Representative
Fleetex Transport Ltd
08.2020 - 01.2025
Customer Service Representative
Woodbine Casino
03.2019 - 07.2020
Volunteer (guiding New Students)
Humber College
05.2017 - 12.2018
Graduate Diploma - Culinary Skills And Management
Humber Institute of Technology And Advanced Learning
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