Amala Philip
London,Ontario
Summary
Results-driven professional with a strong background in business and a newfound passion for cybersecurity, currently training for the Security+ certification as a pivotal step in transitioning into the IT industry. Eager to translate my analytical skills, strategic mindset, and business acumen into a dynamic cybersecurity role, I am dedicated to acquiring practical knowledge and witnessing firsthand applications of cybersecurity principles in a work environment. With a solid foundation in networking concepts and network artifacts, I bring a fresh perspective and a unique blend of skills to the IT landscape. My commitment to continuous learning, demonstrated by my pursuit of the Security+ certification, underscores my proactive approach to professional development. Ready to embark on a new challenge and contribute positively to the success as a valuable member of the cybersecurity team
Overview
3
3
years of professional experience
Work History
Business Analyst
Fragomen
01.2020 - 03.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Identified patterns and trends in large data sets and provided actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
Benefits Administrator
Conduent Business Services
08.2018 - 01.2020
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted Clients with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Calculated deductions and disability payments.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
Education
PGD - International Business Management
Fanshawe College of Applied Arts And Technology
London, ON12.2022
PGD - Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON12.2021
Bachelor of Arts - English Language
Calicut University
Kerala, India03.2018
Skills
- Incident Response
- Network Security
- Phishing Detection
- Vulnerability Assessment
- Threat Intelligence
- SIEM management
- Incident Response Management
- Security Operations Center
- Compliance Monitoring
- Data Encryption
- Application security
- Wireless Security
Languages
English
Full Professional
Timeline
Business Analyst
Fragomen
01.2020 - 03.2021
Benefits Administrator
Conduent Business Services
08.2018 - 01.2020
PGD - International Business Management
Fanshawe College of Applied Arts And Technology
PGD - Business Analysis
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - English Language
Calicut University
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