Sean Nguyen Pham
San Jose,CA
Summary
Overview
7
7
years of professional experience
Work History
Senior Client Success Analyst
Fragomen
01.2024 - Current
- Managed portfolio of 20 clients, ensuring their needs are met and issues are resolved promptly.
- Acted as primary point of contact for 20 key accounts, managing all aspects of the client relationship and ensuring high levels of satisfaction.
- Assisted in the development of client onboarding processes and training materials, resulting in smoother transition for new clients.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Analyzed I-9 data to identify trends and develop strategies to improve customer success metrics.
Senior I-9 Analyst
Fragomen
06.2023 - 01.2024
- Monitor employee compliance by tracking document expiration dates, processing notification letters to employee's approaching expiration, taking appropriate action when employment eligibility issues arise, and informing Managers to ensure employment eligibility.
- Facilitate training for field Coordinators on ID and foreign document verification, I-9 regulations, and E-Verify procedures.
I-9 Analyst
Fragomen
10.2021 - 06.2023
- Audit I-9 authorization for all corporate and field locations by monitoring pending new hires and conducting internal audits.
- Validate New Hire IDs by assuring the provided forms are authentic, active, and compliant with I-9 regulations to confirm eligibility for employment.
- Troubleshooting errors/inconsistencies, and providing guidance, when necessary, to ensure compliance with I-9 regulations.
Behavioral Health Technician
BTA - BEHAVIOR TREATMENT ANALYSIS
02.2021 - 06.2022
- Implement behavior treatment programs using Applied Behavior Analysis techniques
- Collect various forms of data to document clients progression in program
- Maintain client confidentiality through HIPAA and BCBA privacy standards
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
BEFORE AND AFTER-SCHOOL COUNSELOR
Spring Education Group
10.2017 - 12.2020
- Established developmentally-appropriate support groups and activities for elementary-aged students.
- Employed skills in crisis intervention to help resolve difficult situations.
- Lead and participate in a variety of activities that actively engage students, such as games, songs, sports, skits, and special events and are aligned to the mission of the school.
- Complete all records and forms timely, accurately, and neatly, including daily sheets.
Education
Bachelor of Arts - Political Science
San Jose State University
San Jose, CA05.2021
Skills
- Regulatory Compliance
- E-Verify
- I-9 audits
- Proficient in CRM software and client management tools
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work collaboratively in team environment
- Skilled in data analysis and reporting
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Senior Client Success Analyst
Fragomen
01.2024 - Current
Senior I-9 Analyst
Fragomen
06.2023 - 01.2024
I-9 Analyst
Fragomen
10.2021 - 06.2023
Behavioral Health Technician
BTA - BEHAVIOR TREATMENT ANALYSIS
02.2021 - 06.2022
BEFORE AND AFTER-SCHOOL COUNSELOR
Spring Education Group
10.2017 - 12.2020
Bachelor of Arts - Political Science
San Jose State University
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