Amal Hashmi
Scarborough,Canada
Summary
Accomplished professional with expertise in client assessments and patient education, consistently achieving top sales at Sephora through personalized service. Proven ability to manage high-volume environments, demonstrated at Toronto Western Hospital. Skilled in problem solving and team collaboration, ensuring efficient operations and exceptional client satisfaction. Recognized for attention to detail and effective communication.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora
Toronto, Canada
08.2023 - Current
- Delivery of individualized client assessments by evaluating skin types, lifestyle factors, allergies, and sensitivities to recommend clients safe, appropriate, and personalized products.
- Deliver excellent clientele service by providing education on the use, precautions and side effects while concurrently managing 4 clients to ensure their understanding of various beauty products.
- Maintain a professional environment with effective communication with a diverse clientele consistently achieving top sales performance (Tier 1 Beauty Advisor) through client centered service.
Receptionist/Assistant
Toronto East X-ray and Ultrasound (Medical Imaging)
Toronto, Canada
08.2022 - 08.2023
- Coordinated and scheduled high-volume patient appointments according to medical requisitions, ensuring accurate prioritization, efficient patient flow and timely access to care for a diverse patient population.
- Served a liaison between patients, physicians, healthcare professionals and family members - ensuring compassionate communication while maintaining confidentiality and a positive patient experience.
- Managed front-line administration, including patient check in, monitoring patient flow into treatment and consultation rooms and accurately receiving, documenting, and relaying information via electronic, written and verbal communication via Velox imaging.
Emergency and Hospital Screener
Toronto Western Hospital
Toronto, Canada
01.2022 - 09.2022
- Conducted a high-volume patient screening in a fast-paced emergency department, prioritizing safety for patients, visitors, and staff while providing efficient patient/visitor flow.
- Collaborated closely with EMS personnel, nurses, physicians and hospital staff to coordinate, arrange and reschedule patient appointments.
- Supported a safe, welcoming environment for new patients consistently assisting with efficient intake during peak patient volumes and contributing to a smooth emergency department.
Emergency Department Waiting room support
Toronto Western Hospital
Toronto, Canada
08.2019 - 03.2020
- Supported patient intake and triage flow by assisting new patients into registration/triage areas and attending to previously admitted patients based on acuity and level of emergency using prioritization skills.
- Provided patient-centered support in the waiting room, addressing patient comfort needs and guiding visitors to promote a calm, supportive and safe care environment.
Musculatory Unit Support, Patient Support
Toronto Rehab Centre
Toronto, Canada
08.2019 - 03.2020
- Supported nursing staff by proactively responding to patient needs, delivering materials and assisting with daily care tasks.
- Fostered patient engagement and emotional well-being through therapeutic communication and recreational activities, including board games and story telling.
Education
Registered Practical Nurse (RPN) Diploma -
George Brown College
Toronto, ONBSc - Neuroscience and psychology major
University of Toronto
Scarborough, ONSkills
- Client assessments
- Patient education
- Time management
- Problem solving
- Attention to detail
- Team collaboration
Volunteer Experience
- Emergency Department Waiting room support, Toronto Western Hospital, 08/01/19, 03/01/20, Supported patient intake and triage flow by assisting new patients into registration/triage areas and attending to previously admitted patients based on acuity and level of emergency using prioritization skills., Provided patient-centered support in the waiting room, addressing patient comfort needs and guiding visitors to promote a calm, supportive and safe care environment.
- Patient Support, Toronto Rehab Centre - Musculatory Unit Support, 08/01/19, 03/01/20, Supported nursing staff by proactively responding to patient needs, delivering materials and assisting with daily care tasks., Fostered patient engagement and emotional well-being through therapeutic communication and recreational activities, including board games and story telling.
Personal Information
Title: RPN
Timeline
Beauty Advisor
Sephora
08.2023 - Current
Receptionist/Assistant
Toronto East X-ray and Ultrasound (Medical Imaging)
08.2022 - 08.2023
Emergency and Hospital Screener
Toronto Western Hospital
01.2022 - 09.2022
Emergency Department Waiting room support
Toronto Western Hospital
08.2019 - 03.2020
Musculatory Unit Support, Patient Support
Toronto Rehab Centre
08.2019 - 03.2020
Registered Practical Nurse (RPN) Diploma -
George Brown College
BSc - Neuroscience and psychology major
University of Toronto