Niyanta Pattni
Dundas,ON
Summary
Reliable and upbeat Student with experience in the Beauty industry and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, beauty trends and customer service techniques. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Brow Beauty
08.2022 - 12.2022
- Engaged in friendly conversation with customer to better uncover individual needs
- Trained new staff in product knowledge and customer service protocols
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Followed up with customers to increase satisfaction with purchases and services
Beauty Advisor
MAC Cosmetics
07.2022 - 11.2022
- Applied makeup and skincare products to customers following guidelines to enable testing of brand
- Followed up with customers to increase satisfaction with purchases and services
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Helped customers feel relaxed and comfortable through conversation and personal relatability
Beauty Consultant Sales Representative
NYX Cosmetics
02.2022 - 10.2022
- Demonstrated cosmetic application best practices to achieve desired styles
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses
- Identified client needs and recommended products based on preferences and requirements
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client
Front Desk Customer Service Representative
Rosewater Spa Of Oakville
03.2021 - 05.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Responded to customer requests for products, services, and company information
Sales Representative
The Source
01.2021 - 04.2021
- Managed customer accounts to secure customer satisfaction and repeat business
- Pitched and sold mobility, Internet and home phone plans to both existing and potential customers
- Converted returns, offers and other promotions into larger sales
- Ordered and stocked inventory
Education
BBA -
McMaster University
Hamilton, ON04.2026
High School Diploma -
Dundas Valley Secondary School
Dundas, ON06.2022
Skills
- Quality Assurance
- Individualized Assessments
- Sales Expertise
- Communication
- Customer Service
- Skin Analysis
- Product Promotion
- Trend Expertise
- Client Relationship-Building
- Skintone Management
- Makeup Application
- Workflow Efficiency
Certification
- Successfully completion of "Customer Service 101" Course by University of London & London Business School in April, 2021
- Successfully completion of "Successful Negotiation: Essential Strategies and Skills" Course by University of Michigan in February, 2021
- Successfully completion of "Successful Communication" Course by University of Michigan in February, 2021
- Successfully completion of "Aesthetics 101" Course by Beauty Institute of Technology, January 2021
- Successfully completion of "Beauty Basics" Course by Beauty Institute of Technology, January 2021
Timeline
Beauty Advisor
Brow Beauty
08.2022 - 12.2022
Beauty Advisor
MAC Cosmetics
07.2022 - 11.2022
Beauty Consultant Sales Representative
NYX Cosmetics
02.2022 - 10.2022
Front Desk Customer Service Representative
Rosewater Spa Of Oakville
03.2021 - 05.2021
Sales Representative
The Source
01.2021 - 04.2021
BBA -
McMaster University
High School Diploma -
Dundas Valley Secondary School