Alyssa Welch
St Thomas,Canada
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ontario Works Caseworker
City of St. Thomas
St. Thomas, Canada
10.2025 - Current
- Process applications for financial assistance and determine eligibility for Ontario Works, housing prevention, temporary care assistance, and mandatory and discretionary benefits in accordance with legislation and policy
- Assess initial and ongoing eligibility under the Ontario Works Act, Regulations, Directives and local policies, ensuring accurate and fair delivery of financial assistance
- Review, verify, document, and upload required client information to support eligibility decisions and ensure accurate benefit issuance
- Conduct comprehensive client assessments to identify needs, barriers, and readiness for employment and support services
- Support individuals and families in developing and implementing client-centered action plans aligned with individual goals
- Monitor ongoing participation and progress, ensuring compliance with program requirements and adjusting plans as needed
- Coordinate case conferences to address challenges and align financial supports and services
- Provide timely referrals to internal and external programs, community agencies, and support services
- Maintain up-to-date knowledge of community resources, benefits, and referral options to maximize client outcomes
- Collaborate with internal departments, external agencies, and service providers to deliver coordinated supports
- Participate in training, review Ministry materials, and mentor new staff members
- Assist leadership in developing business practices, job aids, and communication strategies to support effective program delivery
- Provide support to other program areas within the department as required
- Complete reports and documentation accurately and within required timelines
- Proficient in SAMS, Outlook 365 & Access 11
- Perform other related duties as assigned
- Social Services
Empowerment and Life Stabilization Facilitator
YWCA St. Thomas Elgin
St. Thomas, Canada
03.2025 - 10.2025
- Spearheaded the development and implementation of programs focused on Gender-Based Violence (GBV), ensuring alignment with organizational goals and funding requirements.
- Designed and maintained comprehensive grant trackers and budgets, consistently monitoring and ensuring program targets were met within established timelines and financial parameters.
- Managed ongoing casework for GBV clients, providing support and resources to ensure the achievement of individual client goals and successful outcomes.
- Served as the Secretary for the Anti-Human Trafficking Committee, leading efforts to create a strategic plan and proposal to secure city funding for trafficking prevention initiatives.
- Oversaw the documentation and filing of critical government and program-related records, ensuring compliance with all legal and regulatory requirements.
- Continuously monitored program progress, producing detailed reports to assess performance, identify areas for improvement, and ensure successful delivery of services.
- Developed and implemented targeted marketing strategies to increase program awareness and drive client intakes for program services.
- Completed intakes for clients entering programs.
- Assisted management with grant writing for projected organizational projects.
- Created template consent forms, service agreements and itemized invoices to support organizational needs.
- Reviewed policies and literature reviews for management to implement edits.
Employer and Client Coordinator (Job Developer)
March of Dimes
, Canada (loss of job due to restructuring)
01.2025 - 03.2025
- Developed and maintained relationships with local employers to create job opportunities for job seekers.
- Assessed job seekers’ skills, qualifications, and career goals, matching them with suitable employment opportunities.
- Provided support to job seekers through resume writing, interview preparation, and job search strategies, leading to successful job placements.
- Conducted employer outreach to understand hiring needs and secured job openings.
- Attended job fairs, industry events, and networking meetings to expand employer contacts and increase job opportunities for clients.
- Collaborated with career counselors, social workers, and other team members to provide holistic support to job seekers.
- Maintained detailed case files of job seekers, tracking progress, placements, and employer feedback.
- Conducted post-placement follow-ups to ensure job satisfaction and address potential challenges or issues.
- Completed financial calculations and accurate documentation for employment related funding reports.
- Maintained case notes on CRM, EScases, and CaMS.
- Adhered to WSIB return to work and Employment Ontario policies and procedures for basic operations.
Employment Specialist/Job Developer
Employment Solutions
, Canada
06.2024 - 01.2025
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Conducted employer and community organization outreach to promote employment services.
- Negotiated reasonable accommodations with employers in order to ensure a smooth transition for clients into their new positions.
- Devised and implemented individualized employment plans to support client goals.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Responsible for presenting company information to Ontario Works, London Regional Employment Services, other various employment agencies and community partners.
- Responsible for full cycle recruitment of new hires.
- Created and implemented various new policies.
- Extensive experience in CaMS and EScases, monthly case notes and adhering to Ministry standards within the scope of job duties.
- Created management spreadsheets (timesheets, vacation tracker, various agency documents).
- Responsible for project management in pilot projects.
Customer Relations Specialist
Canada Life
, Canada
12.2022 - 06.2024
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Logged call information and solutions provided into internal database.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Managed high-volume call center, maintaining professionalism and exceptional quality of support.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
Special Constable
St. Thomas Police Service
St. Thomas, Canada
06.2022 - 09.2022
School Aged Child Care Supervisor
YMCA Brantford
Brantford, Canada
09.2018 - 10.2021
Instructor Therapist
Abilities Behavior Consulting
, Canada
10.2020 - 09.2021
Office Administrator
Buccilli Plumbing Incorporated
, Canada
10.2010 - 09.2018
Education
Professional Certificate - Leadership
Western University
02.2026
Community & Justice Services -
Mohawk College
01.2017
BA - Contemporary Studies
Wilfrid Laurier University
01.2015
Human Resources Management -
Fanshawe
Skills
- Program Development
- Employer outreach
- Community collaboration
- Relationship building
- Organizational skills
- Effective communication
- Client advocacy
- Case Management
Certification
- Emergency First Aid/CPR Level C
- Personal Training Certification - ISSA
- Valid G Driver's license and reliable vehicle
- Reiki level 1 & 2 Certified
Community Service
- SPCA read and relax & dog walking
- Mud Girl breast cancer fundraiser run
- Hell in The Harbor Special Olympics fundraiser run
Continuing Education
- Dialectical Behavior Therapy, Psychwire, 01/01/21, 03/01/21
- Criminal Law & Legal Administration, Conestoga College, 05/01/19, 08/01/19
- Case Management Training, Ian De Jong
- Getting Ahead Facilitator Certified
Timeline
Ontario Works Caseworker
City of St. Thomas
10.2025 - Current
Empowerment and Life Stabilization Facilitator
YWCA St. Thomas Elgin
03.2025 - 10.2025
Employer and Client Coordinator (Job Developer)
March of Dimes
01.2025 - 03.2025
Employment Specialist/Job Developer
Employment Solutions
06.2024 - 01.2025
Customer Relations Specialist
Canada Life
12.2022 - 06.2024
Special Constable
St. Thomas Police Service
06.2022 - 09.2022
Instructor Therapist
Abilities Behavior Consulting
10.2020 - 09.2021
School Aged Child Care Supervisor
YMCA Brantford
09.2018 - 10.2021
Office Administrator
Buccilli Plumbing Incorporated
10.2010 - 09.2018
Professional Certificate - Leadership
Western University
Community & Justice Services -
Mohawk College
BA - Contemporary Studies
Wilfrid Laurier University
Human Resources Management -
Fanshawe