Alyssa Normandin
Yellowknife,NT
Summary
To work with a team that is committed to customer service and expand my knowledge of office procedures and tasks. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Representative
Quality Furniture
01.2009 - Current
- Engage with customers both in person and over the phone, providing assistance, answering inquiries and ensuring a positive shopping experience
- Utilize-in-depth product knowledge to recommend furniture pieces that meet customers' needs and preferences
- Collaborate with team members to maintain a visually appealing showroom by arranging product displays and ensuring cleanliness.
- Process transactions accurately and efficiently, including handling cash, credit card payments, and finance applications.
- Manage inventory, including receiving shipments, organizing stock, and conducting regular inventory counts.
- Assist customers with financing options, completing applications and facilitating communication with finance companies for approval
Education
High School Diploma -
École St. Patrick High School
Yellowknife, NT06.2008
Skills
- Microsoft Office, including Outlook, Word and Excel
- Customer Service
- Product Knowledge
- Shipping and Receiving Knowledge
- Effective and Professional Communication
- Proactively Learning: seek opportunities to expand knowledge and skills, embracing challenges as opportunities for growth
- Ability to handle shipping and receiving tasks,
- Including lifting and moving items weighing up to 50 lbs
- Strong work ethic: Willingness to tackle any task, big or small
- Enjoys tasks related to inventory management
References
Available upon request
Affiliations
- Affirmative Action Candidate - Indigenous Non-Aboriginal.
Timeline
Sales Representative
Quality Furniture
01.2009 - Current
High School Diploma -
École St. Patrick High School
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