Alyssa Herrera
Sacramento
Summary
Dedicated and results-driven professional with over 4 years of experience in customer service, team leadership, and operational management within the fitness and dental industries. Skilled in team coordination, process optimization, and data-driven decision-making. Adept at improving customer satisfaction, managing confidential information, and ensuring smooth day-to-day operations. Known for a strong work ethic, clear communication, and ability to adapt in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
Sacramento
08.2024 - Current
- Train and mentor staff to enhance service delivery and team performance.
- Implement retention strategies, and monitor KPIs to drive membership growth.
- Conduct data analysis to identify process improvements and support business goals.
- Lead daily club operations, ensuring efficiency, and a positive member experience
Member Service Representative
Planet Fitness
Sacramento
10.2021 - 08.2024
- Supported club operations, coordinated staff tasks, and tracked performance metrics.
- Resolved member inquiries and billing issues, maintaining high customer satisfaction.
- Maintained cleanliness and safety of the facility, promoting a welcoming environment.
- Provided front-line customer service and conflict resolution.
Front Desk Receptionist
Smile Time Family Dentistry
Elk Grove
01.2023 - 03.2023
- Handled a multi-line phone system and appointment scheduling.
- Verified insurance details and assisted with billing processes.
- Managed patient records, and performed clerical support duties. Welcomed and assisted over 30 patients daily in a fast-paced dental office.
- Welcomed and assisted over 30 patients daily in a fast-paced dental office.
Education
High School Diploma -
Luther Burbank High School
Sacramento, CA06-2020
Skills
- Customer Service & Conflict Resolution
- Leadership & Team Training
- Time Management & Organization
- Microsoft Office (Word, Excel)
- Data Tracking & Report Generation
- Confidential Records Handling
- Communication (Verbal & Written
- Scheduling & Front Desk Management
Certification
- CPR Certified
Timeline
Assistant General Manager
Planet Fitness
08.2024 - Current
Front Desk Receptionist
Smile Time Family Dentistry
01.2023 - 03.2023
Member Service Representative
Planet Fitness
10.2021 - 08.2024
High School Diploma -
Luther Burbank High School