Ian Aleman
Clovis,CA
Summary
Versatile and highly motivated professional with extensive experience in customer service, sales, and office administration. Proven ability to lead teams, manage facilities, and streamline operations. Strong interpersonal and communication skills, with a track record of delivering excellent customer experiences and driving organizational growth. Seeking a dynamic role in customer service, sales, or administrative support where I can contribute leadership, organization, and people skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Acting General Manager / Facilities Manager
High Performance Academy
03.2025 - Current
- Lead daily operations of the indoor soccer facility including customer service, sales, and administrative oversight
- Serve as the primary point of contact for customers and upper management
- Manage scheduling, program coordination, and team communication to ensure seamless experiences
- Coordinate events, promote the facility to the community, and oversee membership growth
- Supervise staff, maintain building systems, and ensure a clean, safe environment for all visitors
- Supervised staff of 10 in day-to-day activities.
Youth Soccer Coach (2015 & 2016 Boys Teams)
California Odyssey Soccer Club
05.2024 - Current
- Coach competitive U8 and U9 teams in practice and tournaments
- Develop and implement training sessions focused on player development, teamwork, and tactical understanding
- Maintain regular communication with parents, provide game and practice updates, and support a positive team culture
Member Services Associate / Indoor Soccer Coach
High Performance Academy
02.2024 - 03.2025
- Handled customer service via phone, email, and in-person support
- Managed approximately 50 incoming calls, emails, and SMS per day from clients and customers
- Sold memberships and scheduled classes for clients of all ages
- Organized youth soccer programs and assisted in running seasonal camps
- Provided coaching for indoor soccer programs and supported day-to-day operations
Vitamin Sales Specialist
Sprouts Farmers Market Inc.
01.2022 - 04.2023
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Bachelor of Arts - Business Marketing
Fresno State University
Fresno, CA08-2026
Associate - Business Administration
Clovis Community College
Clovis, CA01.2025
Skills
- Customer Service & Conflict Resolution
- Sales & Upselling Techniques
- Office Administration & Scheduling
- Staff Management & Team Leadership
- Microsoft Office & Google Workspace
- Event Planning & Marketing
- Facility Maintenance & Safety Oversight
- Problem-solving
Certification
CPR/First Aid Certified
Additional Highlights
- Experienced in youth mentorship and coaching
- Known for adaptability, problem-solving, and high energy in fast-paced environments
Personal Information
- Visa Status: Authorized to work in the U.S. for any employer
- Work Permit: Authorized to work in the U.S. for any employer
Timeline
Acting General Manager / Facilities Manager
High Performance Academy
03.2025 - Current
Youth Soccer Coach (2015 & 2016 Boys Teams)
California Odyssey Soccer Club
05.2024 - Current
Member Services Associate / Indoor Soccer Coach
High Performance Academy
02.2024 - 03.2025
Vitamin Sales Specialist
Sprouts Farmers Market Inc.
01.2022 - 04.2023
Bachelor of Arts - Business Marketing
Fresno State University
Associate - Business Administration
Clovis Community College
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