Alyssa Gutierrez

Manage 50+ accounts (US & International)
• Order entry/import and process returns.
• Generated Excel pivot tables and vlookup to compile key
company data and reports.
• Maintain updated client records.
• QBR meetings with clients.
• Identify and qualify lead opportunities.
• Set up new customer accounts and updated existing profiles
with latest information.
• Work closely with clients to strengthen and diversify
partnership.
• Manage and execute product launches while
researching/analyzing data to drive growth.
• Prioritized tasks and projects to meet tight deadlines.
• Built relationships with customers to promote long term
business growth.
• Communicated sales promotions to customers to grow average
customer account size and maintain strong revenue streams.
• Answered customers' questions regarding products, prices, and availability

• Created monthly team building activities, such as role playing, to increase unity, productivity, and motivation in sales team.
• Managed inventory control, cash control and store opening and closing procedures.
• Responsible for inventory, pricing, merchandising, and displays.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Hired and trained new employees, including selecting seasonal workers to hire on permanently.
• Conducted performance reviews and handled employees with poor performance or attendance.
• Resolved conflict between customers, between employees, and between customers and employees.
• Weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Process point of sale purchases and handle returns of merchandise.
• Cross sell products in other departments.
• Remain knowledgeable of product line features.
• Assess customer's needs and provide assistance and information about product.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained fitting rooms/sales floor clean.
• Comply with inventory control procedures.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Engaged with customers to build rapport and loyalty.