Alyson Hernandez
Pomona
Summary
Dynamic customer service professional with a proven track record at In-N-Out Burger, excelling in problem resolution and product knowledge. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at managing multiple tasks in fast-paced environments while fostering team collaboration and maintaining workplace safety.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
Chino
05.2024 - Current
- Performed cash register functions accurately and efficiently.
- Greeted customers to determine their wants or needs.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- You have to be able to perform well when busy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Associate
Michels
Walnut
08.2023 - 05.2024
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
Sandwich Artist
SUBWAY®Restaurants
Walnut
07.2022 - 08.2023
- Operated cash registers to process payments from customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Wiped down tables, and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Greeted customers and provided product knowledge.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Education
High School Diploma -
Ganesha High School
Pomona, CA05-2023
Some College (No Degree) -
California State University, Fullerton
Fullerton, CASkills
- Product knowledge
- Customer service
- Problem resolution
- Time management
- Attention to detail
- Team collaboration
- Relationship building
- Excellent written and verbal communication
- Workplace safety
- Problem-solving
Languages
English
Limited
Timeline
Associate
In-N-Out Burger
05.2024 - Current
Associate
Michels
08.2023 - 05.2024
Sandwich Artist
SUBWAY®Restaurants
07.2022 - 08.2023
High School Diploma -
Ganesha High School
Some College (No Degree) -
California State University, Fullerton
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