ALYSA CRUZ
Toronto,Canada
Summary
Dedicated and experienced customer service professional with nearly 6 years of experience in delivering excellent customer experiences. Proven ability to collaborate effectively in team environments and provide top-tier service through strong communication, problem-solving, and multitasking skills. Punctual, detail-oriented, and eager to learn, with a talent for managing time and handling multiple responsibilities efficiently. Consistently striving to improve processes and exceed expectations.
Overview
5
5
years of professional experience
Work History
Ramp Attendant YTZ
Porter Airlines
10.2024 - Current
- Utilized radio communication systems to coordinate activities between ground crew personnel, pilots, air traffic controllers, mechanics.
- Communicated effectively with other staff members to ensure efficient operations on the ramp.
- Demonstrated excellent customer service skills while assisting passengers with their needs.
Part Time Host
The cheese cake factory
05.2023 - 08.2024
- Greet and welcome guests in a warm and friendly manner, ensure a positive first impression.
- Manage reservations and seating arrangements to optimize table turnover and guest satisfaction.
- Address guest inquiries and resolve any seating or service issues promptly and professionally.
Part Time customer service Agent YYZ
American Airlines
06.2024 - 08.2024
- Provide quality customer service in a professional manner and in accordance with American's guidelines.
- Accept, check and tag passenger's baggage at ticket counters.
- Perform passenger seat assignments, and issue upgrades.
Part Time sales associate
Fortinos Supermarket
04.2020 - 03.2023
- Engaging and interacting with customers to create a positive shopping experience.
- Effectively advertising merchandise and promotional programs.
- Assisting shoppers with their daily needs and providing information on current store merchandise.
Education
Ontario secondary diploma (OSSD) -
St. Basils-the-great college school
12.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multi-tasking
- Reliable and punctual
- Advertising
- Assisting shoppers
- Greeting and welcoming guests
- Managing reservations
- Addressing guest inquiries
- Providing quality customer service
- Utilizing radio communication systems
- Communicating effectively
- Demonstrating excellent customer service skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Ramp Attendant YTZ
Porter Airlines
10.2024 - Current
Part Time customer service Agent YYZ
American Airlines
06.2024 - 08.2024
Part Time Host
The cheese cake factory
05.2023 - 08.2024
Part Time sales associate
Fortinos Supermarket
04.2020 - 03.2023
Ontario secondary diploma (OSSD) -
St. Basils-the-great college school