MOHAMED ISMAIL
North York,ON
Summary
Highly experienced professional with over 7 years in customer Service representative role, emphasizing quality care, safety, teamwork, and reliability. Proven track record in ability to make strong relationships with clients. Passionate about connecting with customers and colleagues.Superio knowledge of the customer service industry and in leading teams managing safety Experienced in delivering and collection of equipment, mail and Transporting passengers. Passengers-related medical equipment. Proficient in Microsoft Office and ready to contribute to operational success and safety excellence.
Overview
18
18
years of professional experience
Work History
LEAD – RAMP ATTENDANT
Porter Airlines Inc.
01.2020 - 01.2024
- Managed record keeping and documentation to ensure correct routing of baggage
- Collaborated with supervisors and my team to manage daily flight schedules and accurate baggage counts
- Maintain on-time connection by guiding aircraft to and from gate position
- Oversaw adherence to safety guidelines, promoted safe working conditions, and ensured equipment problems and breakdowns to facilitate fast repairs
DELIVERY DRIVER
Iron Mountain
01.2016 - 01.2023
- Loading, transporting, and delivering items to clients in a friendly manner
- Provided excellent customer service, answered questions, and handled questions requests from clients
- Operated equipment and machines, such as cars, trucks, and deliver van
RAMP ATTENDANT
Porter Airlines Inc.
01.2012 - 01.2020
- Complied with all safety procedures and Station Policies
- Assigned for courteous, prompt, accurate, and careful handling of customer baggage and airfreight
- Assisted in ramp set-up and storage of equipment and baggage
- Monitored customer safety during boarding and deplaning and assisted customers in a friendly and courteous manner
- Prepared proper paperwork associated with each flight to ensure accuracy
CUSTOMER SERVICE AGENT
Dixon Hall
01.2010 - 01.2012
- Managed and directed a team overseeing critical distribution of food box processes and safe food-handling practices
- Led weekly team meetings to strategize and implement advertising and sales of food box planes for success
- Enforced compliance with company policies maintained essential records
- Collaborated closely with management to produce sales reports
- Negotiated and purchased fruits and vegetables
- Performed customer satisfaction intake and data collection during wholesale purchasing
MAILROOM CLERK
Plus One
01.2006 - 01.2010
- Delivered mail in person to appropriate departments and offices in three major downtown Toronto buildings
- Distributed sensitive documents by company policies and regulations
- Accurately input delivery information into the computer database system
Education
Air Brake Certification -
A1 Truck Driving School
Mississauga, ON01.2014
Diploma - Travel & Tourism
Seneca College
Toronto, ON01.2001
Skills
- Safety procedures
- Teamwork
- Customer service
- Reliability
- Deadline management
- Hazard identification
- Microsoft Windows
- Microsoft Word
- Internet/email
- Physical lifting
- Organizational skills
- Interpersonal skills
- Problem solving
Languages
English
Professional Working
Timeline
LEAD – RAMP ATTENDANT
Porter Airlines Inc.
01.2020 - 01.2024
DELIVERY DRIVER
Iron Mountain
01.2016 - 01.2023
RAMP ATTENDANT
Porter Airlines Inc.
01.2012 - 01.2020
CUSTOMER SERVICE AGENT
Dixon Hall
01.2010 - 01.2012
MAILROOM CLERK
Plus One
01.2006 - 01.2010
Air Brake Certification -
A1 Truck Driving School
Diploma - Travel & Tourism
Seneca College
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