ALY STEVENS
Guelph,ON
Summary
Highly organized team player with strengths in client focused service, animal handling and care. A passionate animal advocate with a proactive, mature approach and a strong commitment to safety, cleanliness and professional standards. Emotionally attuned to animal behavior and dedicated to veterinary science, with a strong drive to learn, grow, and contribute meaningfully to animal care.
Overview
15
15
years of professional experience
Work History
Veterinary Assistant/Receptionist
Roncy Village Veterinary Clinic
03.2021 - 05.2025
- Assisted veterinarians with examination, diagnostics and animal restraint, ensuring safe and compassionate patient care.
- Administered injections, medications (oral and topical) as prescribed, and monitored recovery for both medical and boarding animals.
- Maintained clean, safe, and sanitary environments through strict sterilization protocols and daily kennel care.
- Prepared surgical packs and operated autoclave to ensure sterile equipment.
- Provided excellent client support by addressing concerns, educating on pet health, and managing appointments efficiently.
- Handled front desk operations, including calls, scheduling, emails, and record-keeping, streamlining workflows and improving client satisfaction.
- Accurately maintained patient medical records and treatment histories.
- Managed inventory to ensure availability of medical and retail supplies.
- Participated in continued education (seminars, workshops, conferences) to stay up to date on veterinary best practices.
Pet Expert/Sales Associate
Pet Valu
01.2020 - 01.2021
- Improved customer experience through compassionate service and in-depth knowledge of pet foods, supplements and grooming products
- Cared for store animals; maintaining habitats by cleaning kennels, tanks and litter boxes, exercising them as necessary and ensuring proper temperature and conditions for each animal
- Built loyal and respected client base from monthly nail trims and pawdicures for dogs, cats and small animals
- Educated clients by answering questions and finding solutions regarding basic animal care, training and behavior
Bartender
The Painted Lady
06.2019 - 01.2020
- Provided excellent customer service and worked with clients to book large parties and live music events
- Maintained high quality of service in fast-paced environment and developed strong rapport with regular clientele
- Managed bar inventory by keeping supplies well stocked and organized to meet demands
Customer Service Representative
LCBO
06.2017 - 05.2019
- Drove sales through detailed product knowledge and effective customer engagement
- Processed large volume of customers in fast-paced environment while maintaining high level of attention to detail and, professional courteous demeanor
- Responsible for opening store; counting cash drawers, setting up stations, rotating stock and checking equipment for proper function
Makeup Artist
MAC Cosmetics
11.2014 - 04.2016
- Full makeup application and product knowledge; face to face consultancy with clients
- Actively developed client base and store relations
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Kept up to date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
Grooming Assistant
PetSmart
05.2010 - 07.2013
- Followed effective process for bathing and grooming dogs to remove dirt, lose hair, parasites and hair mattes
- Maintained animal health and well-being by brushing coat, trimming nails, cleaning ears and providing other types of basic care using gentle approach for anxious pets
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Observed and documented animal details such as size, condition, behavior and eating habits
- Exercised animal restraint when necessary
Education
University Preparatory (In Progress) - Chemistry & Biology
Independent Learning Center
01-2025
Academic Upgrading (Completed) - College Preparatory Program
George Brown College
Toronto, ON06.2021
Diploma in Makeup Art & Design - Makeup and Prosthetics Art
CMU College of Makeup Art & Design
Toronto, ON06.2014
Skills
- Customer relations
- Fear free certified
- Cleaning & sanitation
- Animal Restraint
- Organization
- Nutrition & diet
- Patience & empathy
- Animal behavior
- MS Office Suite
- Pet care & maintenance
- Avimark
- Vetup
RELEVANT PREVIOUS EXPERIENCE
- Pet sitting
- Dog Walking
- Animal wellness/aftercare
- Inventory management
- Housekeeping
- Aqua culture maintenance
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Veterinary Assistant/Receptionist
Roncy Village Veterinary Clinic
03.2021 - 05.2025
Pet Expert/Sales Associate
Pet Valu
01.2020 - 01.2021
Bartender
The Painted Lady
06.2019 - 01.2020
Customer Service Representative
LCBO
06.2017 - 05.2019
Makeup Artist
MAC Cosmetics
11.2014 - 04.2016
Grooming Assistant
PetSmart
05.2010 - 07.2013
Diploma in Makeup Art & Design - Makeup and Prosthetics Art
CMU College of Makeup Art & Design
University Preparatory (In Progress) - Chemistry & Biology
Independent Learning Center
Academic Upgrading (Completed) - College Preparatory Program
George Brown College
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