Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hi, I’m
Hollis Brock
Orinda,CA
Summary
Overview
23
years of professional experience
Work History
Orinda Veterinary Clinic
Veterinary Assistant/Receptionist
05.2000 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions and updated relevant records.
- Administered medications to animals in treatment and documented changes in condition
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering
- Recorded symptoms and documented medical observations to inform treatment decisions
- Restrained animals for examination and treatment
- Administered injections, oral medications and topically applied medications prescribed by veterinarian
- Kept detailed records of animal treatments and medications
Cohen & Associates
Legal Assistant
05.2004 - Current
Job overview
- Organized documents to manage paper and electronic filing systems of clients.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Communicated pertinent information to clients via phone, email, and mail.
- Created spreadsheets to track client progress.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
Education
University of North FloridaJacksonville, FL
Associate of Arts
University Overview
Colorado State UniversityFort Collins, CO
from Forestry And Natural Resources
University Overview
Skills
- Customer and Client Relations
- Records Preparation
- Schedule Management
- Animal Restraint
- Adding Fluids
- Exam Room Preparation
- Removing Sutures
- Dependable and Responsible
Affiliations
Affiliations
Urban Cowgirl Ranch-Volunteer
Timeline
Legal Assistant
Cohen & Associates
05.2004 - Current
Veterinary Assistant/Receptionist
Orinda Veterinary Clinic
05.2000 - Current
University of North Florida
Associate of Arts
Colorado State University
from Forestry And Natural Resources
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