Summary
Overview
Work History
Education
Skills
Languages
Shift availability
Timeline
Generic

Alwin Wilson

New Westminster

Summary

With over six years of Warehouse, sales, and customer service experience, I am a collaborative and detail-oriented person. Throughout my career, I have honed my interpersonal and service skills, developing strong abilities in listening with empathy and utilizing the art of persuasion when I speak. As a reliable and dedicated professional, I constantly take on additional responsibilities and ensure projects are completed accurately and thoroughly. After years of working and learning in diverse environments. I look to stake my claim within a new organization that's willing to challenge me and support my ongoing thirst for knowledge

Overview

7
7
years of professional experience

Work History

SALES ADVISOR

Costco
03.2023 - 03.2024
  • Advised customers on the best products and services for their needs
  • Conducted market research to identify consumer trends and preferences
  • Developed and implemented effective sales strategies that increased customer conversion rates by 4%
  • Participated in industry events to promote the company’s products and services
  • Developed and maintained an up-to-date knowledge of the company’s products and services
  • Performed quality assurance tests and inspections for all products
  • Identified customer needs and communicated the benefits of products and services

FULFILLMENT SPECIALIST

truLOCAL Canada
05.2022 - 02.2023
  • Maintained accurate records of customer interactions and transactions, ensuring timely and accurate order fulfillment
  • Exhibited strong teamwork by collaborating with staff to ensure accurate and timely order fulfillment
  • Maintained accuracy rate in package sorting and delivery
  • Utilized a Warehouse Management System (WMS) for efficient order picking and tracking
  • Used packing scales to measure and weigh packages for shipping accurately
  • Met daily order picking and shipping goals
  • Trained and supervised a team of warehouse workers to handle shipping, receiving, and inventory management tasks
  • Processed incoming and outgoing mail and shipments, ensuring accuracy and timeliness of delivery

BAKERY HELPER

Silver Hills Bakery
01.2019 - 01.2021
  • Maintained a clean and organized bakery display
  • Utilized bakery equipment and tools safely and effectively
  • Ensured bakery compliance with health and safety regulations, leading to improved customer confidence and satisfaction
  • Maintained a clean and organized workspace
  • Packaging and sorting of products, mainly different type of breads

TEAM MEMBER

Tim Hortons
07.2017 - 11.2018
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
  • Followed cash handling procedures to ensure accuracy and reduce losses
  • Worked efficiently while under pressure to help the team meet tight deadlines
  • Resolved customer complaints quickly and professionally, resulting in a high customer retention rate
  • Operated the cash register accurately and efficiently
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
  • Worked in a team to ensure timely delivery of food orders to customers

Education

Bachelor of Business Administration (BBA) -

Acsenda School of Management
01.2024

Skills

  • Computer Skills
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Effective Time Management
  • Customer Service
  • Fast Learner
  • Multitasking Skills
  • Empathetic
  • Dependable
  • Collaborative
  • Critical thinker
  • Sales experience

Languages

English
Malayalam
Hindi
Tamil

Shift availability

Fulltime

Timeline

SALES ADVISOR

Costco
03.2023 - 03.2024

FULFILLMENT SPECIALIST

truLOCAL Canada
05.2022 - 02.2023

BAKERY HELPER

Silver Hills Bakery
01.2019 - 01.2021

TEAM MEMBER

Tim Hortons
07.2017 - 11.2018

Bachelor of Business Administration (BBA) -

Acsenda School of Management
Alwin Wilson