ALLWIN C ELIYAS

• Actively engage with customers to understand their requirements and recommend suitable Maruti Suzuki car models, including hatchbacks, sedans, and SUVs, based on their needs, budget, and preferences.
• Provide detailed information about vehicle features, performance, safety standards, and benefits, helping customers make informed decisions.
• Stay updated on the latest Maruti Suzuki models, industry trends, and competitor offerings, providing valuable insights to the sales team and management.
• Assist in identifying and capitalizing on new business opportunities, helping to increase the dealership's market share.
• Work collaboratively with other sales advisors, management, and support teams to ensure seamless operations and a positive customer experience.
• Share knowledge and best practices with new team members to ensure alignment with dealership goals and sales techniques.

Key Responsibilities:

• Vehicle Sales & Promotion:Promoted and sold a wide range of Mahindra vehicles, including cars, SUVs, and pickup trucks, ensuring each customer received the right vehicle based on their needs and preferences.
  Conducted in-depth consultations with customers to understand their requirements, providing detailed information about vehicle features, specifications, and pricing options.
  
• Customer Interaction & Needs Assessment:Provided exceptional customer service by guiding potential buyers through the vehicle selection process, assisting with the pros and cons of different Mahindra models.
  Assessed customer needs and recommended the best vehicle solutions based on budget, usage requirements, and preferences for both personal and business needs.
  
• Test Drives & Vehicle Demonstrations:Arranged and conducted test drives for prospective customers, showcasing vehicle features, performance, and capabilities to increase customer confidence in the product.
  Delivered detailed product demonstrations, explaining the various technology features, safety aspects, fuel efficiency, and after-sales services available for Mahindra vehicles.
  
• Sales Negotiation & Deal Closing:Negotiated sales deals, including discounts, financing options, and trade-in values, ensuring profitability while keeping customer satisfaction a priority.
  Managed the entire sales cycle, from lead generation and initial inquiry to deal closure and delivery of vehicles, ensuring a seamless and positive customer experience.
  
• Documentation & Sales Processing:Assisted customers with the paperwork for vehicle purchase, including documentation for financing, registration, and insurance, ensuring all details were accurately recorded and processed.
  Coordinated with finance and insurance teams to provide customers with appropriate loan and insurance options, helping them make informed purchasing decisions.
  
• Post-Sale Support & Customer Follow-up:Provided post-sale support, ensuring that all customers were satisfied with their vehicle purchase and followed up to address any concerns or issues they had after delivery.
  Maintained strong customer relationships, leading to repeat business and referrals by offering personalized after-sales services and ensuring a smooth ownership experience.
  

Key Responsibilities:

• Sales & Customer Service: Actively promoted and sold Jio’s range of mobile plans, data packages, mobile devices, and accessories, achieving personal sales targets consistently.
  Provided exceptional customer service, addressing inquiries regarding products, services, billing issues, and troubleshooting network-related concerns.
  Upsold and cross-sold relevant products, such as mobile accessories, SIM cards, and new services, enhancing revenue growth.
  
• Customer Relationship Management:Built and maintained strong customer relationships, fostering a loyal client base through personalized services and proactive follow-ups.
  Assisted customers in selecting the best mobile plans and devices based on their individual needs, ensuring customer satisfaction and brand loyalty.
  
• Product Knowledge & Demonstrations:Maintained in-depth knowledge of all Jio products, services, and current promotional offers, providing detailed product demonstrations and educating customers on how to utilize mobile devices and services effectively.
  Conducted presentations and walk-throughs for customers to highlight key features and benefits of Jio’s offerings, improving customer purchase decisions.
  
• Sales Reporting & Target Achievement:Met or exceeded monthly and quarterly sales targets, contributing to the overall success of the store and ensuring the team consistently reached performance goals.
  Generated and submitted daily sales reports, providing valuable insights to the store management for performance tracking and inventory planning.
  
• Inventory Management: Assisted in managing inventory levels, ensuring that mobile phones, SIM cards, accessories, and other products were always in stock and available for customers.
  
• Point-of-Sale (POS) System:Utilized the POS system for processing customer payments, returns, and exchanges, ensuring accurate billing and customer transaction records.
  Handled cash and electronic payments with attention to detail, maintaining integrity in all financial transactions.
  
• Team Collaboration:Worked closely with colleagues to create a positive store environment, ensuring a seamless sales process from customer greeting to post-sale service.
  
  
• Promotional Campaigns & Events:Participated in store-level promotional campaigns and product launches, driving foot traffic and increasing customer interest through engaging sales techniques.
  Actively supported Jio’s marketing initiatives and promotional offers, increasing store visibility and sales in the community.
  

• Sales Achievement: Consistently met and exceeded sales targets, contributing to a significant increase in store revenue.
• Customer-Centric Approach: Developed strong relationships with customers, leading to repeat business and referrals.
• Product Expertise: Mastered detailed product knowledge of Jio's mobile plans, devices, and services.
• Teamwork & Communication: Collaborative team player with effective communication skills, ensuring smooth day-to-day operations in a fast-paced environment.
• Problem Solving: Demonstrated strong problem-solving skills in addressing customer issues and resolving complaints, ensuring customer satisfaction.

Key Responsibilities:

• Financial Record Keeping:Maintained accurate financial records and general ledgers for daily banking transactions, ensuring compliance with regulatory standards and internal policies.
  Managed and recorded incoming and outgoing transactions, including deposits, withdrawals, and loan disbursements, ensuring precision in all entries.
  
• Accounting Software Management:Utilized accounting software to process transactions, generate financial reports, and update accounting records, ensuring efficient workflow and minimizing errors.
  Assisted in preparing financial statements, balance sheets, and profit & loss statements for senior management and auditors.
  
• Cash Management:Monitored cash flow and ensured that adequate funds were available for the day-to-day operations of the bank.
  Processed cash deposits and withdrawals for customers, ensuring the correct amount was handled and recorded in the system.
  
• Assisting in Audits:Supported internal and external audits by preparing necessary documentation and responding to audit queries regarding financial transactions and records.
  Ensured that all accounting records were available for audits, facilitating a smooth, efficient audit process.
  

Key Responsibilities:

• Sales & Product Promotion:Effectively promoted and sold a wide range of home appliances, including refrigerators, washing machines, air conditioners, and other household electronics, meeting and exceeding monthly sales targets.
  Actively identified and capitalized on upselling and cross-selling opportunities to increase sales and enhance customer value.
  
• Customer Consultation & Product Demonstration:Assisted customers in selecting home appliances based on their needs and preferences, offering personalized advice and expert recommendations.
  Provided product demonstrations, highlighting key features and benefits of various appliances, and educating customers on their usage to facilitate informed purchase decisions.
  
• Sales Transactions & Order Processing:Managed customer orders from inquiry to purchase, ensuring smooth and efficient sales processes.
  Handled point-of-sale (POS) systems for processing payments, billing, and invoicing, ensuring all transactions were accurately recorded and completed in a timely manner.
  
• Customer Service & Relationship Building:Delivered exceptional customer service, addressing inquiries and resolving issues related to products, warranties, and after-sales service.
  Developed and maintained strong relationships with repeat customers, contributing to customer loyalty and positive word-of-mouth referrals.
  
• Stock Management & Merchandising:Assisted in inventory management, ensuring proper stock levels of home appliances were maintained, and replenishing stock when necessary.
  Played a key role in store merchandising by ensuring that appliances were displayed attractively and that promotional materials were visible, helping drive sales.
  
• Market Research & Competitor Analysis:Conducted market research to stay updated on industry trends, competitor offerings, and pricing strategies.
  Shared valuable insights with the team to help refine sales tactics and improve store performance.
  
  

• Two years of experience in INA India as a sales executive in Cherthala, Kerala, India, specializing in laminates, adhesives, and gums, ensuring customers received the best products suited to their needs.
  Actively contributed to achieving sales targets by promoting high-quality plywood and gum products to construction companies, furniture manufacturers, and wholesalers.
  Demonstrated deep product knowledge, advising clients on the different grades and types of plywood and gum products, highlighting their applications and benefits.
  

• 1 Year Trainee in 'NeST' Group of Companies in Optronics Division, SFO TECHNOLOGIES PVT
• LTD, Kakkanad, Ernakulam Dist.Kerala, India.