Alvin Rosales
Air Canada
Brampton,Canada
3
Languages
26
years of professional experience
Transportation Professional experienced in station operations and customer service. Delivered high customer satisfaction and seamless workflow through strong teamwork and effective communication. Focused on leveraging emerging technologies to drive continuous improvement and enhance productivity.
Work History
Station Attendant
4 Years 10 Months- Managed luggage handling procedures, minimizing delays and ensuring safe transport of baggage.
- Assisted customers with inquiries, providing accurate information on flight schedules and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Aircraft Technician
5 Years- Inspected completed installations for compliance with safety regulations and design specifications.
- Assembled aircraft interiors using precision tools and techniques to ensure quality standards.
- Collaborated with team members to troubleshoot issues and streamline workflow processes.
- Assisted in the training of new technicians on proper installation methods and safety protocols.
- Maintained inventory of materials and tools, ensuring availability for ongoing projects.
Computer Operator
6 Years 3 Months- Operated and monitored computer systems to ensure optimal functionality and uptime.
- Processed data transactions efficiently, maintaining accuracy in all operations.
- Assisted in troubleshooting technical issues, providing timely resolutions to minimize downtime.
- Collaborated with team members to improve workflow processes and enhance operational efficiency.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
Service Technician
4 Years 3 Months- Diagnosed technical issues and implemented effective solutions, improving service quality and customer satisfaction.
- Troubleshot and repaired audiovisual equipment to ensure optimal performance during events.
- Conducted routine maintenance on technical systems, enhancing operational reliability and reducing downtime.
- Collaborated with team members to set up equipment for live events, ensuring timely completion of tasks.
- Maintained accurate inventory records of tools and equipment, streamlining resource management processes.
- Trained new technicians on equipment handling and safety protocols, fostering a knowledgeable workforce.
- Assisted in developing standard operating procedures for maintenance activities, promoting efficiency across the team.
- Led troubleshooting initiatives for complex system failures, minimizing disruptions during critical operations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
High School Diploma
Associate of Science - Medical Technology
Associate of Science - Nursing
Skills
Over 5 years relevant work experience in a safety related environment
Detail-oriented
Able to communicate effectively with passengers
crew members and local authorities
Relevant industry certifications
Complaint handling
Machinery operation
G-class driver's license holder
Able to resolve equipment malfunctions
Technical troubleshooting
Equipment troubleshooting
Passenger support
Able to physically deploy a bridge plate for leveled boarding
Focused and safety individual oriented
Focused and safety-oriented individual oriented
Safety procedures
Time management
Multitasking and organization
Radio communication
Task prioritization
Team collaboration
Teamwork and collaboration
Team player
Goal setting
Good interpersonal skills
Multitasking
Punctual and reliable
Responsible and accountable individual
Flexible to work all shifts
G-class driver's license holder
Secondary school diploma graduate
Punctual and reliable
Customer assistance
Analytical thinking
Logistics coordination
Peer mentorship
Problem-solving abilities
Experienced operating MachineryAttentive to details
Punctual and reliable
Reliability
Effective communication
Excellent communication
Adaptability and flexibility
Detail-oriented
Safety procedures
Task prioritization
Operational analysis
Performance metrics
Languages
English
Full Professional
Filipino
Full Professional
Spanish
Elementary
Timeline
Station Attendant
Air Canada
02.2021 - 12.2025Read More
Aircraft Technician
WestJet Airlines
04.2015 - 04.2020Read More
Service Technician
AVW-TELAV
03.2007 - 06.2011Read More
Computer Operator
Cibc Intria Items Inc.
03.2000 - 06.2006Read More
St Tomas Aquinas
High School Diploma
Read More
Robe Tech Institute
Associate of Science from Medical Technology
Read More
George Brown College
Associate of Science from Nursing
Read More