ALVIN LAQUINDANUM
Scarborough,Canada
Summary
Highly adaptable and innovative professional with a proven track record of success in fast-paced and dynamic environments. Skilled in exploring new ideas and thinking outside the box to drive growth and achieve goals. Seeking a challenging and rewarding position within a reputable and growing organization to utilize my experience and knowledge to drive results.
Overview
11
11
years of professional experience
Work History
Warehouse Shipper
Polar Homes
12.2023 - Current
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Reduced order processing time with diligent organization of products and accurate documentation.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Contributed to reducing product damage by properly packing items and securing them for transport.
IT Technical Admin/Support
Engineering Consultants Group
12.2014 - 10.2023
- Collaborated with ECG staff to provide exceptional IT support, serving as the primary point of contact for all IT-related matters, fostering a strong sense of teamwork
- Employed problem-solving skills to troubleshoot and resolve network, hardware, and software issues, ensuring seamless operations
- Demonstrated expertise in taking Help Desk calls and efficiently resolving them in accordance with company policies, showcasing exceptional problem-solving abilities
- Utilized networking skills to establish and maintain effective communication channels, facilitating smooth information flow within the organization.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes for increased efficiency and reduced downtime.
Technical Support Engineer
Calvelo Engineered Systems
12.2012 - 12.2014
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Assisting the IT manager in administering and maintaining IT services including file servers, application servers, and network infrastructure, so that the business can operate effectively and efficiently
- Assisting the IT manager in protecting these assets from inaccessibility, damage, and information leakage
- Supporting the IT manager with daily tasks including user helpdesk, health checks, backups, maintenance tasks, and virus & intrusion protection
- Playing a supportive role in the company's digital transformation, by suggesting improvements and ideas to help the business achieve its targets
- Maintaining IT Documentation and creating monthly reports based on IT performance.
Education
Bachelor of Science - Computer Engineering
University of The Assumption
Pampanga, Philippines05.2012
Skills
- OFFICE 365
- Service Desk Plus
- HTML
- CSS
- Bootstrap
- WINDOWS/SERVER OS
- LAPTOP REPAIR
- Software Installation
- VPN Configuration
- Application Support
- Email Configuration
- Wireless Networking
- Incident Reporting
- Software Updates
- Remote Support
- Team Collaboration
- Active Directory
- Forklift operation
- Stock organization
- Customer service
- Heavy lifting
Additional Information
Open Work Permit Holder
G Driving License
Training
CCNA, Al Majaz Star Computer Training Center, Dubai, UAE, 12/01/18 MCSE, Al Majaz Star Computer Training Center, Dubai, UAE, 12/01/18
Timeline
Warehouse Shipper
Polar Homes
12.2023 - Current
IT Technical Admin/Support
Engineering Consultants Group
12.2014 - 10.2023
Technical Support Engineer
Calvelo Engineered Systems
12.2012 - 12.2014
Bachelor of Science - Computer Engineering
University of The Assumption
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