Alva Castro
Jurupa Valley ,CA
Summary
Dedicated and passionate Retirement Benefits Technician with more than 14 years of significant background in Member Services Department. Collaborative and reliable leader focused on development strategies for managing benefits. Proficient at setting priorities, working independently and completing multiple projects within established deadlines.
Overview
26
26
years of professional experience
Work History
Retirement Benefits Technician
SBCERA
San Bernardino, CA
12.2010 - Current
- Provide services to members regarding SBCERA benefits by responding to in-person, email and telephone inquiries.
- Utilize available resources to calculate and/or qualify members for benefits and other related services.
- Process and verify membership enrollment affidavits, and beneficiary designations.
- Disseminate member statements, benefit estimates and other written materials.
- Process and verify lump-sum payroll, to include tax withholding, deductions, rollovers as well as other activities necessary to complete this task.
- Coordinate and communicate with joint agencies to establish reciprocity on behalf of the member.
- Assist with the completion of special projects such as data cleanups and other activities within SBCERA.
- Perform other duties, as assigned.
- Administered employee benefits programs, ensuring compliance with regulations and policies.
Eligibility Worker II
Transitional Assistance Department
Fontana, CA
03.2010 - 11.2010
- Interview applicants for, and recipients of, one or more aid categories to assist them in the completion and clarification of the prescribed application and declaration forms upon which eligibility decisions are based.
- Elicit pertinent information concerning such items as income, employment, other resources, and financial obligations from applicants and recipients.
- Review applications and declarations for completeness and consistency; participate in error identification, analysis, prevention and corrective action.
- Determine eligibility in accordance with a variety of state and county procedures, to include the authorization of cash, medical and/or Food Stamp assistance.
- Record information for case records; interpret program regulations and other pertinent material to applicants, recipients and the general public.
Eligibility Worker II
Department of Public Social Services
Glendale, CA
05.2000 - 01.2010
- Handled a caseload of 1,100 for completeness, accuracy, consistency, and conformity with laws, regulations, and policies by contacting and interviewing participants, landlords, employers, relatives, and other persons to verify information in case records or correct case records while exercising appropriate discretion in maintaining case confidentiality.
- Initiate action to issue aid payments pending determination and prepare necessary documents authorizing the restoration/termination of an appellant's public assistance grant.
- Confer with supervisors/management on the need for staff training to improve the accuracy of district case processing systems and procedures.
- Organize workload to ensure required documents and/or verification in the case records are processed and updated within specific time limits established by legislation and regulation.
Education
Human Services
Springfield College 2003-2004
Inglewood, United StatesHuman Services
Los Angeles Trade Technical College 2000-2001
Los Angeles, CAHuman Services
Mt. San Antonio College 1993-1995
Walnut, CASkills
- Knowledge of Benefit Regulations
- Analytical Skills
- Self-Motivated
- Resourceful
- Communication and Interpersonal Skills
- Strong Customer Service Skills
- Organizational and Time Management Skills
- Problem Solving
- Cultural Sensitivity and Awareness
- Attentive and empathetic listener
Languages
English
Spanish
Timeline
Retirement Benefits Technician
SBCERA
12.2010 - Current
Eligibility Worker II
Transitional Assistance Department
03.2010 - 11.2010
Eligibility Worker II
Department of Public Social Services
05.2000 - 01.2010
Human Services
Los Angeles Trade Technical College 2000-2001
Human Services
Mt. San Antonio College 1993-1995
Human Services
Springfield College 2003-2004