Alva Garcia
Richmond,BC
Summary
Proven team player and adept in housekeeping, I excelled at Paradox Hotel by enhancing guest satisfaction and reducing complaints through meticulous cleanliness and timely service. Skilled in critical thinking and handling pressure, I consistently met service goals, contributing to a positive guest experience and operational efficiency. I was mentioned as one of the top performers during Forbes inspection.
Overview
6
6
years of professional experience
Work History
Room Attendant
Paradox Hotel
Vancouver, BC
03.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Replenished guest room water glasses, toiletries, and paper products.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
Customer Service Cashier
Tim Hortons
Vancouver, BC
08.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Graduate Certificate - Medical Office Assistant
Cambridge College of Technology
Burnaby, BC09.2014
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Flexible
- Organize
- Adaptability
- Multi Tasking
- Critical Thinking
- Handling Pressure
Languages
English
Professional Working
Timeline
Room Attendant
Paradox Hotel
03.2023 - Current
Customer Service Cashier
Tim Hortons
08.2018 - Current
Graduate Certificate - Medical Office Assistant
Cambridge College of Technology