ALIOUNE BADARA NDIAYE
Burnaby,Canada
Summary
Multi-talented and collaborative administrative agent focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
12
12
years of professional experience
Work History
Manager of Administration
SOGAD SARL
12.2024 - 04.2025
- I was the manager for four months while the right one was on vacation.
- Led a team of over 30 people in daily operational planning.
- Coordinated training sessions.
- Managed performance reviews of my team and provided constructive feedback to the staff.
- Developed and implemented organizational policies to enhance efficiency.
- Evaluated vendor proposals to support procurement decisions in administration.
Matching Department
Canada Revenu Agency
05.2022 - 11.2024
- Provided excellent service and attention to taxpayers when they sent me letters or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet productivity.
- I kept updating my knowledge with resources through the Canada School of Public Service (CSPS).
- Completed my day-to day duties accurately and efficiently.
Customer Service
SKIP THE DISHES
11.2020 - 11.2023
- Managed customer inquiries through phone, email, and chat channels efficiently.
- Documented customer interactions in the CRM system for accurate records.
- Processed returns and exchanges while adhering to company policies promptly.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Financial Mathematics Instructor
University of Saint Boniface
09.2020 - 05.2022
- Mentored students in problem-solving techniques and critical thinking skills in mathematics.
- Modified instructional methods and strategies to teach students with diverse needs.
- Planned and organized instruction and instructional delivery in innovative ways, maximizing student learning and academic excellence.
- Communicated with campus counselors and administrators, documented learning problems of students and sought assistance of specialists as required.
- Provided individualized instruction for struggling students in the classroom setting.
Transport and Gas Distribution Depot Assistant
SOGAD Sarl
09.2017 - 11.2019
- Hold and organize files, ensuring easy access to important information.
- Greeting visitors, clients, and guests in a professional manner.
- I took inbound calls, replied to emails, and addressed other inquiries from customers and vendors.
Seller
Ndiambour tissu
06.2013 - 09.2017
- Assisted clients in identifying suitable properties based on needs and preferences.
- Negotiated contracts and agreements to ensure favorable terms for clients.
- Maintained up-to-date knowledge of market trends and property values frequently.
- Developed marketing materials to promote properties across various platforms.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
- Identified customer needs and suggested alternative products to meet those needs.
Education
ETP - Business Administration
University of Saint Boniface
Winnipeg, MB05-2022
Bachelor of Science - Production of Oil And Gas
Institut African Des Etudes Du Développement
Dakar12-2019
High School Diploma -
Educazur
Dakar, Senegal06-2016
Skills
- Team management
- Organizational policies
- Performance reviews
- Vendor evaluation
- Operational planning
- Customer service
- Problem solving
- Document management
- Performance improvement
- Administrative support
- Verbal and written communication
- Team collaboration
Community Service
- ASC Rochette, Volunteer, responsible for social affairs 2017- 2019
- ASC ETL, Volunteer, responsible for sports and cultural affairs 2015-2017
- Captain of the Galacticos team and the Senegalese soccer team in Winnipeg 2021-2024
OTHER ACHIEVEMENTS AND SKILLS
- Bilingual : French and English
- Word-Excel-Power point-Access
- Rewards : Excellence scholarship (University of Saint Boniface)
- References available upon request
Languages
French
Native/ Bilingual
Timeline
Manager of Administration
SOGAD SARL
12.2024 - 04.2025
Matching Department
Canada Revenu Agency
05.2022 - 11.2024
Customer Service
SKIP THE DISHES
11.2020 - 11.2023
Financial Mathematics Instructor
University of Saint Boniface
09.2020 - 05.2022
Transport and Gas Distribution Depot Assistant
SOGAD Sarl
09.2017 - 11.2019
Seller
Ndiambour tissu
06.2013 - 09.2017
ETP - Business Administration
University of Saint Boniface
Bachelor of Science - Production of Oil And Gas
Institut African Des Etudes Du Développement
High School Diploma -
Educazur
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