Alphons Baby Gervasis
Mississauga,ON
Summary
Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
4
4
years of professional experience
Work History
Supervisor
Tim Hortons
Mississauga, ON
02.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Counselor
Healthy Mind
India
05.2020 - 05.2021
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Mental Health Counselor(Intern)
Diocese Counselling Centre
India, Kottayam
11.2019 - 02.2020
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
Education
Post Graduate Diploma - Supply Chain Management
Lambton College
Mississauga, ON01.2023
Diploma - Counselling Psychology
CSP Counselling
India05.2020
BBA - Business Administration
MG University
India03.2020
Skills
- Data Analytics
- Operations Management
- Schedule development
- Staff Management
- Mental Health Support
- Client Counseling
- Behavior monitoring
- Intervention Planning
- Care Planning
- Career Counseling
- Motivational Interviewing
- Behavior Modification
Languages
English
Full Professional
Timeline
Supervisor
Tim Hortons
02.2023 - Current
Counselor
Healthy Mind
05.2020 - 05.2021
Mental Health Counselor(Intern)
Diocese Counselling Centre
11.2019 - 02.2020
Post Graduate Diploma - Supply Chain Management
Lambton College
Diploma - Counselling Psychology
CSP Counselling
BBA - Business Administration
MG University