Alondra Nava
Sacramento
Summary
Dynamic Assistant Manager at In N Out Burger with a proven track record in enhancing customer satisfaction and training staff. Skilled in conflict resolution and safety compliance, I excel in fast-paced environments, ensuring quality service and operational efficiency. Committed to empowering teams and delivering tailored customer experiences. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
Work History
Assistant Manager
In N Out Burger
Sacramento
05.2021 - Current
- Communicated regularly with customers to gather insights into needs.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints promptly.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Organized training sessions for new hires to enhance workplace orientation.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on strategic planning to meet business goals.
- Maintained cleanliness standards across service areas, kitchen, and storage.
- Clarified food preparation methods and ingredients, empowering patrons with food allergies to make informed decisions.
- Ensured exceptional customer service quality amid high-volume work shifts and fast-paced environments.
- Constructed and delivered meals tailored to specific guest requirements.
- Coordinated with team to ensure prompt delivery of items.
Education
High School Diploma -
Highlands Highschool
Sacramento, CA05-2021
Some College (No Degree) - Chemical Engineering
Sacramento State
Sacramento, CASome College (No Degree) -
American River College
Sacramento, CASkills
- Customer service
- Employee training
- Safety compliance
- Team collaboration
- Communication skills
- Quality control
- Time management
- Task delegation
- Attention to detail
- Conflict resolution
- Customer relationship management
- Inventory management
- Food safety
- Problem solving
- Quality assurance
- Effective communication
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
In N Out Burger
05.2021 - Current
High School Diploma -
Highlands Highschool
Some College (No Degree) - Chemical Engineering
Sacramento State
Some College (No Degree) -
American River College
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