Alma Johnson
Marysville,CA
Summary
Experienced Housing Specialist with a strong background in housing support, case management, and credit restoration. Over eight years of success in helping individuals achieve stable housing through client-centered and trauma-informed care. Certified in credit restoration with expertise in financial literacy, tenant advocacy, and navigating complex housing and social service systems. Dedicated to empowering vulnerable populations to reach independence and self-sufficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Supportive Services Center
01.2019 - 10.2024
- Managed client intake and assessments, providing trauma-informed support to over 200 individuals facing housing instability
- Developed housing plans that led to a 90% success rate in securing long-term stable housing
- Coordinated with multidisciplinary teams (social services, healthcare providers) to address clients' unique needs, maintaining a holistic approach to client stability
- Documented all interactions in HMIS, ensuring accurate, compliant record-keeping and improved data accessibility for team use
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Housing Support Specialist
Community Action Network
01.2015 - 01.2019
- Built partnerships with property managers and community providers to expedite client housing placements, fostering positive relationships for ongoing support
- Reduced client eviction rates by 75% through tenant education on rights and financial planning
- Assisted clients with budgeting, utility management, and credit restoration, promoting self-sufficiency and sustainable housing retention
- Maintained detailed records in HMIS, meeting all compliance standards for reporting and funding requirements
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Education
High School -
Mullins High School
Mullins, South Carolina06.1993
Some College (No Degree) - Education
Benedict College
Columbia, South CarolinaSkills
- Housing Navigation & Support
- Case Management & Outreach
- Credit Restoration
- Legal & Financial Knowledge
- Technical Skills
- Individualized counseling
- Emotional awareness
- Financial support
- Eligibility assessment
- Problem-solving abilities
- Written and verbal communication
- Volunteer Management
Certification
- Certification in Credit Restoration
- California Driver's License
References
- Sharon Meade, Former Supervisor, Supportive Services Center, +1 (336) 534-7906, smeade@supportiveservices.org
- Galaunda Woodberry, Case Manager, Community Action Network, +1 (803) 991-3968, gwoodberry@communityactionnetwork.org
- Michelle Anderson, Director, Supportive Services Center, 530-923-2099, manderson@supportiveservices.org
Timeline
Case Manager
Supportive Services Center
01.2019 - 10.2024
Housing Support Specialist
Community Action Network
01.2015 - 01.2019
High School -
Mullins High School
Some College (No Degree) - Education
Benedict College
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