Allysa Arapura
Assistant Branch Manager
Ajax,ON
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Assistant Branch Manager
Bank of Montreal
Ajax, ON
07.2021 - 01.2023
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch team of 15 full and part-time employees.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Implemented process improvements to increase productivity.
Personal Banker
Bank of Montreal
Ajax, ON
08.2018 - 07.2021
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
Customer Service Representative
Bank of Montreal
Toronto, ON
12.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
Sales Representative
Weedman
Whitby, ON
02.2016 - 11.2016
- Speak with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Expanded customer base and boosted profit within product line.
Education
Marketing
Seneca College of Applied Arts And Technology
North York, ON 09.2015 - 05.2017
General Arts
Seneca College of Applied Arts And Technology
North York, ON 09.2013 - 05.2015
High School Diploma -
Blessed Cardinal Newman Catholic High School
Scarborough, ON 09.2010 - 06.2013
Skills
Relationship building and management
Certification
BCO - Branch Compliance Officer
Timeline
Smart Serve Certified
12-2022
BCO - Branch Compliance Officer
11-2022
Assistant Branch Manager
Bank of Montreal
07.2021 - 01.2023
Personal Banker
Bank of Montreal
08.2018 - 07.2021
IFIC - Investment Funds in Canada
01-2018
Customer Service Representative
Bank of Montreal
12.2017 - 08.2018
Sales Representative
Weedman
02.2016 - 11.2016
Marketing
Seneca College of Applied Arts And Technology
09.2015 - 05.2017
General Arts
Seneca College of Applied Arts And Technology
09.2013 - 05.2015
High School Diploma -
Blessed Cardinal Newman Catholic High School
09.2010 - 06.2013
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